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- Tasks: Join us as a Store Colleague, delivering top-notch customer service and driving sales.
- Company: Millets is a leading outdoor retailer with a focus on value and exclusive brands.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and development courses.
- Why this job: Be part of a dynamic team, grow your career, and make a real impact in retail.
- Qualifications: A positive attitude, strong communication skills, and flexibility for various shifts are essential.
- Other info: Opportunities for apprenticeships and volunteering to support community initiatives.
The predicted salary is between 20000 - 28000 £ per year.
Millets East Grinstead, England, United Kingdom
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Millets East Grinstead, England, United Kingdom
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Trading from 100 stores Millets supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm and Eurohike.
Role Overview
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role Objectives And KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT .
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promotor Score.
- Ensure all stock on the shop floor is fully replenished
Skills And Experience
- A positive attitude towards a fast-paced, customer focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
- Confident Interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
- Health cash plans
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
- Discounted Gym memberships at JD Gyms
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation
- Employer engagement forums to help influence positive change
- Incremental Holiday Allowance
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don\’t hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time.
#Millets
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Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Retail
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Store Colleague employer: Millets
Contact Detail:
Millets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Familiarise yourself with Millets' product range and exclusive brands like Peter Storm and Eurohike. This knowledge will help you engage customers effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. Being able to handle various customer interactions confidently will set you apart during the interview process.
✨Tip Number 3
Showcase your flexibility and willingness to work various shifts, including weekends and holidays. Highlighting this in conversations with the hiring team can make you a more attractive candidate.
✨Tip Number 4
Prepare to discuss how you can contribute to achieving sales targets and KPIs. Think of specific examples from past experiences where you've successfully driven sales or improved customer satisfaction.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any previous roles where you provided exceptional customer service or met sales targets, as these are key aspects of the Store Colleague role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Millets and how your skills align with their values, particularly in delivering excellent customer experiences.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the position, such as communication, teamwork, and flexibility. Provide examples of how you've successfully used these skills in past roles to enhance customer satisfaction or drive sales.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Millets
✨Show Enthusiasm for Customer Service
As a Store Colleague, your role revolves around providing exceptional customer service. Make sure to express your passion for helping customers and creating a positive shopping experience during the interview.
✨Demonstrate Sales Skills
Be prepared to discuss how you can drive sales and exceed targets. Share examples of how you've successfully upsold or cross-sold products in previous roles, as this will show your potential employer that you understand the importance of maximising sales opportunities.
✨Highlight Teamwork Experience
Working closely with other sales assistants is key in this role. Talk about your experiences in team settings, how you contribute to achieving common goals, and how you handle challenges within a team.
✨Prepare for Common Retail Scenarios
Think about common customer queries or issues that may arise in a retail environment. Prepare responses on how you would address these situations professionally, showcasing your problem-solving skills and ability to maintain a high level of customer satisfaction.
