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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a fast-paced retail environment.
- Company: Join the JD Group, a leader in casual outdoor retail with exclusive brands.
- Benefits: Enjoy 25% off products, health plans, and access to personal development courses.
- Why this job: Be part of a dynamic team and grow your career while having fun.
- Qualifications: Positive attitude, strong communication skills, and flexibility for various shifts.
- Other info: Opportunities for volunteering and gaining recognised qualifications while you work.
The predicted salary is between 12 - 16 £ per hour.
Trading from 100 stores, Millets supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm and Eurohike.
Hourly Rate: £12.31
Role Overview
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in‑store devices, offering the full product range, and maximizing opportunities for add‑on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well‑stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross‑sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well‑organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role Objectives and KPI’s
- Contribute to achieving or exceeding the store’s monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross‑selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience
- A positive attitude towards a fast‑paced, customer‑focused retail environment.
- An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
- Confident interpersonal and communication skills who thrives in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
- Company discount of 25% off a large number of products in‑store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well‑being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental holiday allowance.
Store Colleague - General in Monmouth employer: Millets
Contact Detail:
Millets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague - General in Monmouth
✨Tip Number 1
Get to know the store! Before your interview, pop into the shop and check out the layout, products, and vibe. This will help you chat confidently about how you can contribute to the team and enhance the customer experience.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of some scenarios where you can showcase your ability to handle queries and upsell products. Role-playing with a friend can really help you nail this.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your personality shines through. Employers love candidates who are genuinely excited about the role and the brand, so let that passion come across in your conversations.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and professional, plus it gives you another chance to reiterate why you're the perfect fit for the team.
We think you need these skills to ace Store Colleague - General in Monmouth
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to engage with our customers. A positive attitude can really make you stand out.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their background to what we do at Millets.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Store Colleague role. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Millets
✨Know the Brand
Before your interview, take some time to research Millets and their exclusive brands like Peter Storm and Eurohike. Understanding their product range and customer base will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in providing exceptional service.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered great customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will highlight your ability to contribute to the store's Net Promoter Score and overall customer satisfaction.
✨Demonstrate Sales Savvy
Be ready to discuss how you would drive sales and exceed targets. Familiarise yourself with upselling and cross-selling techniques, and think of specific strategies you could use in-store. Showing that you can maximise sales opportunities will impress the interviewers.
✨Emphasise Teamwork and Flexibility
Since the role involves working closely with other sales assistants, be prepared to talk about your teamwork experience. Highlight your flexibility in working various shifts and your willingness to support different departments. This shows that you're adaptable and ready to contribute to the overall success of the store.