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- Tasks: Supervise staff, deliver excellent customer service, and drive sales in a fast-paced retail environment.
- Company: Join Millets, a leading outdoor retailer with a focus on value and exclusive brands.
- Benefits: Enjoy a 25% discount, monthly bonuses, and access to health and well-being services.
- Why this job: Be part of a dynamic team and develop your leadership skills while making an impact.
- Qualifications: Previous supervisory experience and a passion for retail trends are essential.
- Other info: Opportunities for personal development and nationally recognised qualifications available.
The predicted salary is between 12 - 16 £ per hour.
Trading from 100 stores, Millets supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm and Eurohike.
Role overview
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilising in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training required.
Skills and Experience
- Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and mentoring individuals.
- Strong communication skills.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don’t hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time.
Supervisor - Part Time in Brighton employer: Millets
Contact Detail:
Millets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Part Time in Brighton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Millets and their values. This will help you connect with the team and show that you're genuinely interested in being part of their Junior Management team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous supervisory experience aligns with the role and be ready to share specific examples of how you've driven sales or improved customer service.
✨Tip Number 3
Dress to impress! Make sure your appearance is sharp and aligns with the company's guidelines. A smart outfit not only boosts your confidence but also shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor - Part Time in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous supervisory roles or customer service experience that aligns with what we're looking for.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about retail and how you can contribute to our team. Share specific examples of how you've driven sales or improved customer service in past roles.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use a friendly tone and don’t hesitate to showcase your personality – we want to get to know the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all applicants efficiently.
How to prepare for a job interview at Millets
✨Know Your Stuff
Before the interview, make sure you’re familiar with Millets and their exclusive brands like Peter Storm and Eurohike. Understand their customer base and what they value. This will help you demonstrate your passion for retail and show that you’re a good fit for the team.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to support and train staff. Be ready to share examples of how you've successfully led a team in the past. Think about specific situations where you’ve improved customer service or driven sales – this will highlight your experience and capability.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints and inquiries. Prepare some scenarios where you’ve turned a negative experience into a positive one. This will show your problem-solving skills and commitment to excellent customer service.
✨Dress the Part
Since maintaining high standards on the shop floor is key, dress smartly for your interview. This not only shows respect for the company but also reflects your understanding of the importance of appearance in retail.
