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- Tasks: Lead a team to deliver top-notch customer service and drive sales in a vibrant retail environment.
- Company: Join Millets, a leading outdoor retailer with a focus on value and exclusive brands.
- Benefits: Enjoy a 25% discount, monthly bonuses, and access to health and wellness resources.
- Why this job: Be part of a dynamic team and make a real impact in the retail world.
- Qualifications: Previous supervisory experience in retail and a passion for customer service.
- Other info: Opportunities for personal development and career progression await you!
The predicted salary is between 28800 - 43200 £ per year.
Trading from 100 stores, Millets supply a more casual outdoor customer who seeks value for money, providing for a wide range of recreational activities with an emphasis on exclusive brands, such as Peter Storm and Eurohike.
Role overview
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Responsibilities
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilising in-store devices to offer the full product range, and analysing reports for effective product placement.
- Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
Role objectives and KPI’s
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training required.
Skills and Experience
- Previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and mentoring individuals.
- Strong communication skills.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don’t hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time.
Supervisor in Bridgwater employer: Millets
Contact Detail:
Millets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Bridgwater
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Millets and their exclusive brands. Understanding their values and customer base will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your supervisory experience.
✨Tip Number 3
Show off your passion for retail! During the interview, share specific examples of how you've driven sales or improved customer service in previous roles. This will demonstrate your commitment to the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Supervisor in Bridgwater
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your enthusiasm for retail shine through! We want to see that you understand the latest trends and have a genuine interest in providing excellent customer service.
Tailor Your Experience: Make sure to highlight any previous supervisory or team leader experience you've had in fast-paced environments. We love seeing how your past roles have prepared you for this position, so be specific!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This helps us see how you fit into our team!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Millets
✨Know Your Stuff
Before the interview, make sure you’re familiar with Millets and their exclusive brands like Peter Storm and Eurohike. Understand their customer base and what they value. This will help you demonstrate your passion for retail and show that you’re a good fit for the company culture.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples of how you've successfully managed teams in the past, particularly in fast-paced environments. Think about times when you’ve trained staff or improved service levels, as these experiences will resonate well with the hiring manager.
✨Customer Service is Key
Be ready to discuss how you would handle customer complaints and inquiries. Highlight your understanding of customer service metrics and how you can contribute to maintaining a high Net Promoter Score. Showing that you prioritise customer satisfaction will set you apart.
✨Visual Merchandising Matters
Since maintaining high visual merchandising standards is part of the role, think about how you would approach this. Bring ideas on engaging visual techniques and how you would ensure stock is presented well. This shows you’re proactive and have a keen eye for detail.
