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- Tasks: Support engineers by diagnosing and resolving technical issues with catering equipment.
- Company: Miller’s Vanguard has supported UK supermarkets for over 40 years, ensuring the nation stays fed.
- Benefits: Enjoy training, company pension, 32 days holiday, and fun events for you and your family.
- Why this job: Join a supportive team in a state-of-the-art environment with opportunities for career growth.
- Qualifications: Strong technical skills, problem-solving mindset, and familiarity with electrical and mechanical systems required.
- Other info: Work in a dynamic role with access to industry-leading tools and technologies.
The predicted salary is between 30000 - 42000 £ per year.
Due to growing business demands, we’re expanding our operations team and looking for a talented Technical Support Advisor to join us.
If you have hands-on experience with Bakery and Catering equipment and a strong technical background, this role could be a perfect fit. Whether you’re an Electromechanical Technical Advisor or an Engineer ready to step into a support position, we want to hear from you!
Your Role:
As our Technical Support Advisor, you’ll be the go-to expert, assisting field-based engineers in diagnosing and resolving technical issues efficiently. Your responsibilities will include:
Providing real-time technical support to engineers to troubleshoot faults
Interpreting technical manuals to ensure accurate part identification
Assessing the priority of reactive calls based on severity
Triage jobs to streamline resource planning and improve efficiency
Transcribing verbal technical details from engineers into company systems
Identifying, diagnosing, and resolving technical issues with precision
What You Bring:
We’re looking for someone with a strong technical skillset and problem-solving mindset. You should have:
Solid understanding of wiring schematics and technical documentation
Expertise in electrical and mechanical systems
Sharp analytical and problem-solving skills
Strong communication abilities
A high level of computer literacy
Familiarity with industry-specific tools and technologies
The ability to research and adapt to new equipment
Company Information
Who are we?
Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years, in brief, we are the people in the background ensuring that supermarkets keep the Nation fed! Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts.
Our service are as follows: –
- Nationwide reactive maintenance
- Hygienic Deep cleaning & Planned maintenance services
- Refurbishment, logistics and installation of equipment
We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.
Our people
Despite being a large operation here at Miller’s Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU…the employee.
Our team of over 500 employees have the advantage of working in state-of-the-art working environments: –
- New (2021) Technical response centre
- Award Winning research, Innovation, and recycling facility
- Industry leading Mercedes Benz fleet
We believe in providing you with the very best environment and tools to do the job.
Career Development
Training is also a huge part of our culture here at Miller’s Vanguard and our City and Guilds accredited training centre is where we coach and develop our employees regardless of your position or your length of service, we want to make sure that our staff can progress and keep pace with ever changing equipment technologies.
Why Join Us
- Training in our City & Guilds accredited academy
- Job Specific Uniform & tooling for all roles
- Company wide fun days and charity events
- Company Pension
- 32 days holiday per year
- Regular staff ‘treats’ for employees and their families
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Catering Engineer Technical Support employer: Millers Vanguard Limited
Contact Detail:
Millers Vanguard Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Engineer Technical Support
✨Tip Number 1
Familiarise yourself with the specific types of bakery and catering equipment that Miller’s Vanguard services. Understanding the common issues these machines face will help you stand out during interviews and demonstrate your proactive approach.
✨Tip Number 2
Brush up on your knowledge of wiring schematics and technical documentation. Being able to interpret these documents accurately will be crucial in your role, so consider reviewing relevant materials or even taking a short course if needed.
✨Tip Number 3
Network with current employees or professionals in the catering equipment industry. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your problem-solving experiences in detail. Think of specific examples where you've successfully diagnosed and resolved technical issues, as this will showcase your analytical skills and ability to work under pressure.
We think you need these skills to ace Catering Engineer Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Bakery and Catering equipment. Emphasise any technical support roles you've held and detail your understanding of electrical and mechanical systems.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Technical Support Advisor role. Mention specific skills that align with the job description, such as your ability to interpret technical manuals and troubleshoot faults.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your analytical and problem-solving abilities. Discuss situations where you successfully diagnosed and resolved technical issues, particularly in a support context.
Highlight Communication Skills: Since strong communication is key for this role, include instances where you've effectively communicated technical information to non-technical audiences or collaborated with field-based engineers.
How to prepare for a job interview at Millers Vanguard Limited
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of wiring schematics and technical documentation. Be prepared to discuss specific examples from your past experience with Bakery and Catering equipment, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to tackle hypothetical scenarios that require troubleshooting. Highlight your analytical skills by explaining how you would approach diagnosing and resolving technical issues efficiently.
✨Communicate Clearly
Strong communication abilities are crucial for this role. Practice articulating complex technical concepts in a simple manner, as you’ll need to assist field-based engineers who may not have the same level of technical knowledge.
✨Familiarise Yourself with Company Values
Research Miller’s Vanguard and understand their commitment to employee development and innovation. Showing that you align with their values and culture can set you apart from other candidates.
