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- Tasks: Plan and route engineers, advise customers, and handle calls efficiently.
- Company: Miller's Vanguard supports UK supermarkets, ensuring they keep the nation fed for over 40 years.
- Benefits: Enjoy a competitive salary, training, fun days, and 32 days holiday.
- Why this job: Join a supportive team with career development in a state-of-the-art environment.
- Qualifications: Previous call handling experience and strong communication skills are essential.
- Other info: Be part of a company owned by the global Ali Group with a £4 billion turnover.
The predicted salary is between 21587 - 26884 £ per year.
Due to increased business growth, an opportunity has arisen for a Call Handler to join our operations team at our FM centre in Bury.
Your Role:
- To plan and route engineers by job prioritisation efficiently, maximising productivity by minimising travel.
- To advise our customers of the estimated time of arrival of the engineer.
- To work within our service level agreements.
- Answer calls promptly and professionally.
The Successful Candidate:
- Must have previous experience working in a similar role.
- Previous geographical routing experience.
- Good communicator, with excellent verbal communication skills.
- High level of accuracy and attention to detail.
- Good level of computer literacy.
- Have the ability to multi-task and juggle last minute changes.
- Familiarity with call-handling software.
Company Information:
Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years, ensuring that supermarkets keep the Nation fed! Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts.
Our services are as follows:
- Nationwide reactive maintenance.
- Hygienic deep cleaning & planned maintenance services.
- Refurbishment, logistics and installation of equipment.
We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.
Our People:
Despite being a large operation here at Miller’s Vanguard, we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset: YOU…the employee.
Our team of over 500 employees have the advantage of working in state-of-the-art working environments:
- New (2021) Technical response centre.
- Award-winning research, innovation, and recycling facility.
- Industry-leading Mercedes Benz fleet.
We believe in providing you with the very best environment and tools to do the job.
Career Development:
Training is also a huge part of our culture here at Miller’s Vanguard and our City and Guilds accredited training centre is where we coach and develop our employees regardless of your position or your length of service. We want to make sure that our staff can progress and keep pace with ever-changing equipment technologies.
Why Join Us:
- Training in our City & Guilds accredited academy.
- Job-specific uniform & tooling for all roles.
- Company-wide fun days and charity events.
- Company pension.
- 32 days holiday.
- Regular staff ‘treats’ for employees and their families.
Logisitcs Call Handler employer: Miller's Vanguard
Contact Detail:
Miller's Vanguard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logisitcs Call Handler
✨Tip Number 1
Familiarise yourself with the geographical area where Miller's Vanguard operates. Understanding local routes and traffic patterns can give you an edge in planning and routing engineers efficiently.
✨Tip Number 2
Brush up on your call-handling skills. Practising how to manage multiple calls and prioritise tasks will help you demonstrate your ability to juggle last-minute changes effectively during the interview.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've successfully handled customer inquiries or complaints in the past. This will highlight your ability to advise customers on estimated arrival times professionally.
✨Tip Number 4
Research Miller's Vanguard and their operations. Understanding their services and company culture will allow you to tailor your responses in interviews, showing that you're genuinely interested in being part of their team.
We think you need these skills to ace Logisitcs Call Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in call handling and geographical routing. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Mention specific examples of how you've successfully managed similar roles or tasks in the past.
Highlight Technical Skills: Since familiarity with call-handling software is essential, mention any relevant software you’ve used before. If you have experience with specific tools, be sure to include them.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Miller's Vanguard
✨Showcase Your Call Handling Experience
Make sure to highlight your previous experience in call handling during the interview. Discuss specific scenarios where you efficiently managed calls, prioritised tasks, and provided excellent customer service.
✨Demonstrate Geographical Knowledge
Since the role involves routing engineers, be prepared to discuss your geographical knowledge. You might want to mention any tools or software you've used for routing and how you ensure efficiency in travel planning.
✨Communicate Clearly and Confidently
As a logistics call handler, strong verbal communication skills are essential. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to handle customer inquiries effectively.
✨Prepare for Multi-tasking Scenarios
Expect questions about how you handle multiple tasks and last-minute changes. Prepare examples from your past roles where you successfully juggled various responsibilities while maintaining accuracy and attention to detail.
