Service Report Technical Assessor

Job Summary

The Service Report Technical Assessor is responsible for reviewing, validating, and ensuring the accuracy and completeness of service reports generated by field technicians or service engineers. This role plays a critical part in maintaining service quality, compliance with standards, and accurate documentation of equipment maintenance and repair activities.

Key Responsibilities

• Review and verify service reports for accuracy, completeness, and compliance with company standards and client requirements.
• Ensure all required data (e.g., equipment details, service actions, parts used, technician notes) are properly documented.
• Identify discrepancies or missing information and follow up with technicians or service teams for clarification or correction.
• Maintain organized records of reviewed reports for audit and reference purposes.
• Collaborate with service coordinators, quality assurance, and technical teams to ensure consistent reporting practices.
• Support continuous improvement by identifying trends or recurring issues in service documentation.
• Assist in the development and maintenance of service report templates and documentation guidelines.

Qualifications

• Previous experience in equipment maintenance, technical documentation, or service administration.
• Strong attention to detail and analytical skills.
• Proficiency in Microsoft Office (especially Word and Excel) and familiarity with service reporting software (e.g., IAuditor).
• Excellent written and verbal communication skills.
• Ability to interpret technical language and service terminology.

Preferred Skills

• Background in engineering, maintenance, or a technical field.
• Experience working with IAuditor, Siclops.
• Ability to work independently and manage multiple priorities.

Company Information

Who are we?
Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years. In brief, we are the people in the background ensuring that supermarkets keep the Nation fed. Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts.

Our services are as follows:

• Nationwide reactive maintenance
• Hygienic Deep cleaning & Planned maintenance services
• Refurbishment, logistics and installation of equipment

We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.

Our people
Despite being a large operation, Miller’s Vanguard still believes in running the business like we have done for the last 40 years, valuing our biggest asset—YOU, the employee.

Our team of over 500 employees have the advantage of working in state-of-the-art environments:

• New (2021) Technical response centre
• Award-winning research, innovation, and recycling facility
• Industry-leading Mercedes Benz fleet

We believe in providing you with the very best environment and tools to do the job.

Career Development

Training is a huge part of our culture at Miller’s Vanguard. Our City and Guilds accredited training centre coaches and develops employees regardless of position or length of service, to help staff progress with changing equipment technologies.

Why Join Us

• Training in our City & Guilds accredited academy
• Job-specific uniform & tooling for all roles
• Company-wide fun days and charity events
• Company pension
• Incremental holiday allowance (up to 32 days per year)
• Regular staff benefits for employees and their families