At a Glance
- Tasks: Plan and route engineers efficiently while advising customers on arrival times.
- Company: Miller's Vanguard supports UK supermarkets, ensuring they stay operational for over 40 years.
- Benefits: Enjoy training, a fun work culture, 32 days holiday, and a company pension.
- Other info: Be part of a company owned by the global Ali Group with a £4 billion turnover.
- Why this job: Join a supportive team with career development and state-of-the-art facilities.
- Qualifications: Previous experience in call handling and geographical routing is essential.
The predicted salary is between 24000 - 36000 € per year.
Your Role
Due to increased business growth an opportunity has arisen for a Call Handler to join our operations team at our FM centre in Bury.
- To plan and route engineers by job prioritisation efficiently.
- Maximising productivity by minimising travel.
- To advise our customers of the estimated time of arrival of the engineer
- To work within our service level agreements
- Answer calls promptly and professionally
The successful candidate
- Must have previous experience working in a similar role
- Previous geographical routing experience
- Good communicator, with excellent verbal communication skills
- High level of accuracy and attention to detail
- Good level of computer literacy
- Have the ability to multi task and juggle last minute changes
- Familiarity with call-handling software
Company Information
Who are we?
Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years, in brief, we are the people in the background ensuring that supermarkets keep the Nation fed! Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts.
Our service are as follows: –
- Nationwide reactive maintenance
- Hygienic Deep cleaning & Planned maintenance services
- Refurbishment, logistics and installation of equipment
We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.
Our people
Despite being a large operation here at Miller’s Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU…the employee.
Our team of over 500 employees have the advantage of working in state-of-the-art working environments:
- New (2021) Technical response centre
- Award Winning research, Innovation, and recycling facility
- Industry leading Mercedes Benz fleet
We believe in providing you with the very best environment and tools to do the job.
Career Development
Training is also a huge part of our culture here at Miller’s Vanguard and our City and Guilds accredited training centre is where we coach and develop our employees regardless of your position or your length of service, we want to make sure that our staff can progress and keep pace with ever changing equipment technologies.
Why Join Us
- Training in our City & Guilds accredited academy
- Job Specific Uniform & tooling for all roles
- Company wide fun days and charity events
- Company Pension
- 32 days holiday
- Regular staff ‘treats’ for employees and their families
Logistics Call Handler employer: Miller’s Recruitment
Miller's Vanguard is an exceptional employer, offering a dynamic work environment at our state-of-the-art FM centre in Bury. With a strong emphasis on employee development through our City and Guilds accredited training academy, we provide ample opportunities for career growth alongside a supportive culture that values teamwork and innovation. Enjoy generous benefits including 32 days of holiday, a company pension, and regular staff treats, all while contributing to the vital services that keep the nation's supermarkets running smoothly.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Call Handler
✨Tip Number 1
Familiarise yourself with the geographical areas you will be working in. Understanding local routes and traffic patterns can give you an edge in planning and routing engineers efficiently.
✨Tip Number 2
Brush up on your call-handling skills. Practising how to manage calls professionally and efficiently will help you stand out, especially since communication is key in this role.
✨Tip Number 3
Showcase your ability to multi-task by preparing examples of how you've successfully managed multiple priorities in previous roles. This will demonstrate your capability to handle last-minute changes effectively.
✨Tip Number 4
Research Miller's Vanguard and their services thoroughly. Being knowledgeable about the company and its operations will not only impress during interviews but also help you understand how you can contribute to their success.
We think you need these skills to ace Logistics Call Handler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in call handling and logistics. Emphasise your geographical routing skills and any previous roles that required excellent communication and attention to detail.
Craft a Strong Cover Letter:Write a cover letter that specifically addresses the requirements mentioned in the job description. Mention your ability to multi-task, manage changes, and your familiarity with call-handling software.
Showcase Your Communication Skills:Since the role requires excellent verbal communication, consider including examples of how you've effectively communicated with customers or team members in past roles. This can be done in your CV or cover letter.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A high level of accuracy is crucial for this position, so ensure your application reflects that attention to detail.
How to prepare for a job interview at Miller’s Recruitment
✨Showcase Your Call Handling Experience
Make sure to highlight your previous experience in call handling during the interview. Discuss specific scenarios where you efficiently managed calls, prioritised tasks, and provided excellent customer service.
✨Demonstrate Geographical Knowledge
Since geographical routing is crucial for this role, be prepared to discuss your familiarity with the area and how you would approach planning and routing engineers effectively. Mention any tools or software you have used in the past.
✨Emphasise Communication Skills
As a Logistics Call Handler, strong verbal communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully communicated with customers or team members in challenging situations.
✨Prepare for Multi-tasking Scenarios
Expect questions about how you handle multiple tasks and last-minute changes. Think of examples from your past roles where you successfully juggled various responsibilities while maintaining accuracy and attention to detail.
