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- Tasks: Lead a dynamic team to manage customer quotes and claims efficiently.
- Company: Join Miller’s Vanguard, supporting UK supermarkets for over 40 years!
- Benefits: Enjoy a job-specific uniform, company pension, and 32 holidays per year.
- Why this job: Be part of a supportive culture that values your contributions and offers growth opportunities.
- Qualifications: Leadership experience in quotes and claims, strong communication skills, and CRM proficiency required.
- Other info: Work in a state-of-the-art environment with regular fun days and treats for employees.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a motivated and detail-oriented Customer Quotes and Claims Team Leader to oversee our quotes and claims. In this role, you will lead a team responsible for generating accurate quotes for our customers. Your leadership will be crucial in maintaining customer satisfaction and optimising our revenue.
Key Responsibilities:
- Lead, mentor, and manage a team of quotes and claims specialists.
- Set clear performance goals and provide regular feedback to team members.
- Conduct regular team meetings to review performance, address challenges, and share best practices.
- Invoicing on our internal system and approving invoices from external subcontractors for reactive works.
- Conduct screening calls to confirm the accuracy of customer information and ensure proper use of services.
- Verify that customers are following proper housekeeping and maintenance protocols to prevent misuse of services or products.
- Liaising with the technical department to confirm correct parts and labour on quotes.
Our ideal candidate:
- Proven experience in a leadership role within quotes and claims.
- Excellent communication and interpersonal skills.
- Proficiency in CRM and software systems.
- Strong analytical and problem-solving abilities.
- Ability to work effectively under pressure and meet deadlines.
Company Information
Who are we?
Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years, ensuring that supermarkets keep the Nation fed! We maintain a wide and varied range of assets from food production equipment through to loading bay lifts.
Our services are as follows:
- Nationwide reactive maintenance
- Hygienic deep cleaning & planned maintenance services
- Refurbishment, logistics and installation of equipment
We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.
Our people
Despite being a large operation here at Miller’s Vanguard, we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset: YOU…the employee.
Our team of over 500 employees have the advantage of working in state-of-the-art working environments:
- New (2021) Technical response centre
- Award-winning research, innovation, and recycling facility
- Stylish, modern Volkswagen Van
We believe in providing you with the very best environment and tools to do the job.
Why Join Us?
- Job-specific uniform & tooling for all roles
- Company-wide fun days and charity events
- Company pension
- 32 holidays per year
- Regular staff ‘treats’ for employees and their families
Monday – Friday – 42.5 hours
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Contact Detail:
Miller’s Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quotes & Claims Team Leader
✨Tip Number 1
Familiarise yourself with the specific software and CRM systems used in quotes and claims management. Being well-versed in these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them, as this will resonate well with our hiring managers.
✨Tip Number 3
Research Miller’s Vanguard and understand our services and values. Being able to articulate how your experience aligns with our mission will set you apart from other candidates and show your genuine interest in the role.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would handle specific situations related to customer claims and quotes, as this will highlight your problem-solving abilities and analytical skills.
We think you need these skills to ace Customer Quotes & Claims Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience, particularly in quotes and claims. Use specific examples to demonstrate your ability to manage a team and achieve performance goals.
Craft a Compelling Cover Letter: In your cover letter, express your motivation for applying to Miller’s Vanguard. Discuss how your skills align with the key responsibilities of the Customer Quotes & Claims Team Leader role, and mention your commitment to customer satisfaction.
Highlight Relevant Skills: Emphasise your communication, analytical, and problem-solving skills in your application. Provide examples of how you've successfully navigated challenges in previous roles, especially under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Miller’s Recruitment
✨Showcase Your Leadership Skills
As a Customer Quotes and Claims Team Leader, your ability to lead and mentor is crucial. Be prepared to discuss your previous leadership experiences, how you set performance goals, and the methods you use to provide feedback to your team.
✨Demonstrate Your Problem-Solving Abilities
This role requires strong analytical skills. During the interview, share specific examples of challenges you've faced in previous positions and how you successfully resolved them. This will highlight your capability to handle pressure and meet deadlines.
✨Familiarise Yourself with CRM Systems
Proficiency in CRM and software systems is essential for this position. Make sure to mention any relevant experience you have with these tools, and be ready to discuss how you've used them to improve efficiency or customer satisfaction in past roles.
✨Prepare Questions About Team Dynamics
Since you'll be managing a team, it's important to show your interest in team dynamics. Prepare thoughtful questions about the current team structure, challenges they face, and how you can contribute to their success. This demonstrates your commitment to fostering a positive work environment.
