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- Tasks: Manage customer quotes and claims, ensuring accuracy and satisfaction.
- Company: Join Miller’s Vanguard, supporting UK supermarkets for over 40 years.
- Benefits: Enjoy training, a company pension, and up to 32 days holiday.
- Why this job: Be part of a supportive team with career development and fun events.
- Qualifications: Experience in quotes and claims, strong analytical skills, and software proficiency required.
- Other info: Work Monday to Friday, 9am to 5pm in a state-of-the-art environment.
The predicted salary is between 28800 - 43200 £ per year.
Job description:
We are looking for a diligent and organised Quotes & Claims Administrator to manage the preparation and submission of customer quotes. This role is crucial in maintaining customer satisfaction and optimising our revenue processes.
Key Responsibilities:
- Monitor customer accounts and follow up on overdue claims
- Invoicing on our internal system and approving invoices from external subcontractors for reactive works
- Conduct screening calls to confirm the accuracy of customer information and ensure proper use of services
- Verify that customers are following proper housekeeping and maintenance protocols to prevent misuse of services or products
- Liaising with technical department to confirm correct parts and labour on quote
Our ideal candidate:
- Proven experience in a role within quotes, and claims
- Strong analytical and problem-solving abilities
- Ability to work effectively under pressure and meet deadlines
- Proficiency in popular software systems
Company Information
Who are we?
Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years, in brief, we are the people in the background ensuring that supermarkets keep the Nation fed! Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts.
Our service are as follows: –
- Nationwide reactive maintenance
- Hygienic Deep cleaning & Planned maintenance services
- Refurbishment, logistics and installation of equipment
We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.
Our people
Despite being a large operation here at Miller’s Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU…the employee.
Our team of over 500 employees have the advantage of working in state-of-the-art working environments: –
- New (2021) Technical response centre
- Award Winning research, Innovation, and recycling facility
- Industry leading Mercedes Benz fleet
We believe in providing you with the very best environment and tools to do the job.
Career Development
Training is also a huge part of our culture here at Miller’s Vanguard and our City and Guilds accredited training centre is where we coach and develop our employees regardless of your position or your length of service, we want to make sure that our staff can progress and keep pace with ever changing equipment technologies.
Why Join Us
- Training in our City & Guilds accredited academy
- Job Specific Uniform & tooling for all roles
- Company wide fun days and charity events
- Company Pension
- Incremental holiday allowance (up to 32 days per year)
- Regular staff ‘treats’ for employees and their families
Monday- Friday – 37.5 hours – 9am – 5pm
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Customer Quotes and Claims Administrator employer: Miller’s Recruitment
Contact Detail:
Miller’s Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quotes and Claims Administrator
✨Tip Number 1
Familiarise yourself with the specific software systems mentioned in the job description. Being proficient in these tools will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your analytical and problem-solving skills. Consider preparing examples from your past experiences where you've successfully resolved issues or improved processes, as this will be crucial in the interview.
✨Tip Number 3
Research Miller’s Vanguard and their operations thoroughly. Understanding their services and values will allow you to tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare for potential screening calls by practising how to confirm customer information accurately. This role involves liaising with various departments, so showcasing your communication skills will be key.
We think you need these skills to ace Customer Quotes and Claims Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quotes and claims administration. Use specific examples that demonstrate your analytical skills and ability to work under pressure.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your background aligns with their needs, particularly in managing customer accounts and invoicing.
Showcase Software Proficiency: Mention any software systems you are proficient in that are relevant to the role. If you have experience with invoicing or customer management systems, be sure to highlight this.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Miller’s Recruitment
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Quotes & Claims Administrator. Familiarise yourself with the key tasks such as managing customer accounts, invoicing, and liaising with the technical department. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Analytical Skills
Since the role requires strong analytical and problem-solving abilities, prepare examples from your past experiences where you've successfully tackled challenges. Be ready to discuss how you approached these situations and the outcomes, as this will highlight your suitability for the position.
✨Demonstrate Your Organisational Skills
As an administrator, being organised is crucial. Prepare to discuss how you manage your time and prioritise tasks, especially under pressure. You might want to share specific tools or methods you use to stay organised, which can impress the interviewers.
✨Familiarise Yourself with the Company
Research Miller’s Vanguard and their services, especially their approach to customer satisfaction and employee development. Understanding the company culture and values will allow you to tailor your responses and show that you're genuinely interested in being part of their team.
