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- Tasks: Support customers by handling calls and resolving equipment breakdown queries.
- Company: Join Miller’s Vanguard, a leader in supermarket support for over 40 years.
- Benefits: Enjoy up to 32 holidays, training, and fun company events.
- Why this job: Be part of a team that keeps the nation fed and makes a real difference.
- Qualifications: Strong communication skills and a knack for problem-solving.
- Other info: Work in a dynamic environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Miller’s Vanguard’s newly refurbished Operations Centre is a state-of-the-art facility handling 400+ calls per day and is manned 24/7.
Our inbound Customer Assurance Team are the direct liaison with the thousands of stores that we cover both electronically and over the phone offering first line screening support and ensuring all equipment breakdown calls are responded to and updated.
- Working a rotational pattern of 7.00am – 4.00pm and 8.00am – 5.00pm
- Liaising with customers keeping them up to date with the status of their breakdown
- Responding to customer queries accurately where necessary
- Handle and resolving customer complaints in a polite manner
- Providing product and service information to customers
- Logging device breakdown information ensuring all information is correct
- Communicating with other departments within the business
- Working to KPIs
- Call screening to identify duplications
Who are we?
Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years, in brief, we are the people in the background ensuring that supermarkets keep the Nation fed! Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts.
Our service are as follows:
- Nationwide reactive maintenance
- Hygienic Deep cleaning & Planned maintenance services
- Refurbishment, logistics and installation of equipment
We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.
Our people
Despite being a large operation here at Miller’s Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU…the employee.
- New (2021) Technical response centre
- Award Winning research, Innovation, and recycling facility
- Industry leading Mercedes Benz fleet
We believe in providing you with the very best environment and tools to do the job.
Ideal Candidate
- Ability to identify and escalate priority issues
- Excellent communication and telephone manner
- Can work on own initiative but is also a team player
- Great organisational skills
- Computer literate
- Attention to detail
Why Join Us
- Training in our City & Guilds accredited academy
- Job Specific Uniform & tooling for all roles
- Company wide fun days and charity events
- Company Pension
- Up to 32 Holidays per year
- Regular staff ‘treats’ for employees and their families
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Customer Assurance Advisor employer: Miller’s Recruitment
Contact Detail:
Miller’s Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assurance Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Miller’s Vanguard. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle customer queries and complaints, as this is key for the Customer Assurance Advisor role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your excellent telephone manner and ability to communicate clearly. Use examples from your past experiences to highlight how you've successfully resolved customer issues.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace Customer Assurance Advisor
Some tips for your application 🫡
Show Your Communication Skills: Since the role involves liaising with customers, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively convey information and resolve queries.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Assurance Advisor role. Mention your experience with customer service and any relevant skills that match the job description.
Highlight Your Problem-Solving Abilities: The job involves handling customer complaints and resolving issues. Use examples in your application that showcase your ability to think on your feet and find solutions. This will show us that you’re ready to tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see more about what we do and our amazing team!
How to prepare for a job interview at Miller’s Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research Miller’s Vanguard. Understand their operations, values, and the role they play in supporting UK supermarkets. This knowledge will help you answer questions more confidently and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Customer Assurance Advisor, excellent communication is key. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend to simulate the interview environment. This will help you feel more at ease when discussing how you would handle customer queries and complaints.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples of how you've resolved customer issues in the past. Think about times when you identified a priority issue and escalated it effectively. Highlighting your organisational skills and attention to detail will also demonstrate that you can manage multiple tasks while keeping customers informed.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training provided in their City & Guilds accredited academy or what a typical day looks like for a Customer Assurance Advisor. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
