At a Glance
- Tasks: Evaluate bakery and catering equipment, providing clear reports and tailored recommendations.
- Company: Leading provider of high-quality bakery and catering equipment in the UK.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on personal and professional development.
- Why this job: Join a passionate team and make a real difference in customer service.
- Qualifications: Strong technical understanding and excellent written communication skills required.
The predicted salary is between 33000 - 33000 £ per year.
About Us
We are a leading provider of bakery and catering equipment, supplying businesses across the UK with high-quality solutions.
Our team is passionate about delivering exceptional customer service and ensuring our clients get the most from their equipment.
The Role
We are looking for a Technical Support Specialist to join our team.
This role involves assessing the viability of bakery and catering equipment based on detailed engineer reports.
You’ll be responsible for evaluating repair feasibility, compiling professional yet accessible reports, and providing tailored recommendations, including cost-effective replacement options, ensuring customers receive clear, well-informed guidance on the best course of action for their equipment.
Key Responsibilities
- Analyse detailed engineer reports to assess the condition of bakery and catering equipment and determine whether repairs are viable or if the unit is beyond economical repair.
- Convert technical assessments into clear, professional reports that provide customers with well-structured insights and recommendations.
- Prepare precise and competitive quotations for suitable replacement equipment, ensuring customers receive cost-effective solutions tailored to their needs.
- Collaborate closely with engineers and customers, facilitating smooth communication and ensuring a seamless transition from assessment to resolution.
- Maintain comprehensive records, ensuring all reports, assessments, and recommendations are well-documented for future reference.
- What We’re Looking For
- Strong technical understanding of bakery and catering equipment.
- Ability to interpret engineer reports and assess repair viability.
- Excellent written communication skills for customer reports.
- Experience in quoting and pricing equipment replacements.
- Good problem-solving skills and attention to detail.
What We Offer
- Competitive salary of £33,000 per annum
- A supportive and collaborative working environment
- Opportunities for professional growth and development
- #J-18808-Ljbffr
Commercial Technical Support employer: Miller’s Recruitment
Millers Vanguard is an exceptional employer that prioritises employee development and teamwork within a dynamic workshop environment in Bury. With comprehensive on-site training and a supportive team culture, we empower our engineers to excel in their roles while contributing to high-quality refurbishment projects in the bakery equipment sector. Join us for a rewarding career where your skills are valued and growth opportunities abound.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Technical Support
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Miller’s Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Miller’s Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Technical Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Miller’s Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Miller’s Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Miller’s Recruitment!
How to prepare for a job interview at Miller’s Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
