At a Glance
- Tasks: Support sales operations and customer service while managing orders and CRM data.
- Company: Join Millers Oils, a trusted name in high-performance lubricants with over 135 years of expertise.
- Benefits: Enjoy a competitive salary, clear progression pathways, and a supportive team environment.
- Other info: Embrace diversity in an inclusive workplace committed to employee development.
- Why this job: Kickstart your sales career with real impact and growth opportunities in a dynamic industry.
- Qualifications: Experience in sales support, strong organisation skills, and confident communication abilities.
The predicted salary is between 22400 - 24960 £ per year.
Location: Brighouse, West Yorkshire
Salary: 22,400 per annum
Job Type: Part Time, Permanent (30hrs p/w)
Working Hours: Monday to Friday
About Millers Oils
Millers Oils is a leading provider of high-performance lubricants, specialising in the automotive, industrial, and commercial sectors. With over 135 years of expertise, we take pride in delivering advanced products and services that drive performance, reliability, and sustainability. Our commitment to quality and innovation has made us a trusted name within the industry.
Role Overview
As the Sales Operations Coordinator, you will play a key role in supporting the effectiveness and efficiency of the industrial sales function. Working closely with sales and wider operational teams, the role ensures that sales processes, systems, and data are accurate, organised, and consistently followed. This position is designed as a genuine progression route into technical sales for someone who wants to develop their commercial skills alongside strong operational delivery.
Key Responsibilities
- Process and manage customer orders accurately and efficiently using the company systems
- Provide prompt, professional support to customers by phone and email
- Manage quotations, pricing requests, product availability queries, and order updates in line with agreed processes
- Liaise with Production, Planning, Logistics and Finance to ensure accurate order fulfilment, delivery performance, and correct invoicing
- Maintain accurate customer records including contacts, pricing, delivery instructions, and account notes
- Coordinate resolution of issues such as delivery queries, shortages, returns, and invoice queries, keeping the customer updated throughout
- Support complaint handling in line with company procedures, ensuring actions are completed and recorded correctly
- Provide high quality administrative support to the wider Industrial Sales team as required
- Maintain accurate and usable CRM data including contacts, account details, activity history, and key notes
- Log and track enquiries and follow-ups, ensuring clear ownership and timely progression
- Support pipeline maintenance by keeping opportunity stages and next steps up to date, in line with Industrial sales process
- Produce basic reports or lists to support call activity, follow-ups, and team planning
- Identify and research potential customers in agreed Industrial segments using internal data and external sources
- Build targeted prospect lists and ensure correct contact details are captured in CRM
- Support initial outreach activity for agreed segments using approved messaging and call scripts
- Qualify inbound enquiries and warm leads by gathering key information, then passing qualified opportunities to Management
- Share market and competitor insight back into the team, including customer feedback themes and competitor presence
About You
Essential
- Experience in sales administration or sales support
- Strong organisation and attention to detail
- Confident communication skills, both written and verbal
- Proficient in Microsoft Office, especially Outlook and Excel
- Ability to prioritise and work to deadlines in a busy environment
- Proactive mind-set with a willingness and interest to learn products, customers, and Industrial markets
Desirable
- Experience using a CRM system and ERP order processing
- Interest in developing a sales career with a progression route into Technical Sales
- Comfortable speaking to customers and prospects by phone
- Basic commercial awareness and curiosity about customer needs, pricing, and value
What We Offer
- A clear development and progression pathway
- A supportive and dynamic team environment
- Work with a reputable brand known for high-quality products and services
Ready to make an impact? Millers Oils is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please click the APPLY button to submit your CV and Cover Letter.
Sales Operations Coordinator employer: Millers Oils
Join a dynamic team as a Trainee Technical Sales Engineer, where you'll enjoy a supportive work culture that prioritises employee development and career progression. With competitive salaries and hands-on experience in industrial fluid management, this role offers unique opportunities for growth while working closely with customers in an engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Coordinator
✨Tip Number 1
Get to know the company inside out! Research Millers Oils, their products, and their values. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to sales operations and customer support. Role-play with a friend or use online resources to boost your confidence and nail that interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Operations Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Operations Coordinator role. Highlight your experience in sales administration and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're interested in the role and how your background makes you a great fit. Don’t forget to mention your proactive mindset and willingness to learn – we love that!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written communication is clear and professional. We appreciate confident communicators, so let your personality come through while keeping it professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click that APPLY button!
How to prepare for a job interview at Millers Oils
✨Know Your Stuff
Before the interview, make sure you understand Millers Oils and their products. Familiarise yourself with their high-performance lubricants and how they serve the automotive and industrial sectors. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Organisation Skills
As a Sales Operations Coordinator, organisation is key. Prepare examples from your past experiences where you've successfully managed customer orders or maintained accurate records. Be ready to discuss how you prioritise tasks and handle busy environments, as this will demonstrate your fit for the role.
✨Practice Your Communication
Since you'll be liaising with customers and various teams, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your verbal and written communication skills, especially when discussing complex topics like pricing or order fulfilment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the sales processes they follow, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your career goals.
