Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional client experiences and support global sales teams.
- Company: Join NaughtOne, a leader in client experience and sustainability.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Make a real impact by enhancing client satisfaction and driving sustainability.
- Qualifications: Strong communication skills and a passion for client service.
The predicted salary is between 30000 - 40000 £ per year.
You will be part of the Client Experience Team, delivering an exceptional end-to-end experience for NaughtOne’s global sales teams and clients. This includes supporting and coordinating larger or more complex client requirements and projects.
As a key point of contact, you will work cross-functionally to ensure orders are delivered seamlessly, building strong relationships and maintaining a consistently high level of service throughout the client journey.
You will play an important role in managing client interactions, supporting order delivery, identifying opportunities for process improvement, and contributing to the growth and development of our global and national accounts.
Success in this role will be measured through a combination of client satisfaction, responsiveness, and effectiveness, including First Contact Resolution (FCR), Net Promoter Score (NPS), client feedback utilisation, and overall case/query management.
Sustainability is an integral pillar at NaughtOne. As a member of the Client Experience team, you will work in collaboration with the Sustainability team to provide clients with essential sustainability and compliance information.
Client Experience Specialist - Global in London employer: MillerKnoll
Contact Detail:
MillerKnoll Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Specialist - Global in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values, especially around sustainability, so you can show how you fit into their vision.
✨Tip Number 3
Practice your communication skills. As a Client Experience Specialist, you'll need to convey information clearly and build rapport with clients. Mock interviews can help you nail this!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Client Experience Specialist - Global in London
Some tips for your application 🫡
Show Your Passion for Client Experience: When writing your application, let us see your enthusiasm for delivering exceptional client experiences. Share examples of how you've gone above and beyond in previous roles to ensure client satisfaction.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary to highlight your skills and experiences that align with the role.
Highlight Your Teamwork Skills: Since this role involves working cross-functionally, emphasise your ability to collaborate with different teams. Share specific instances where you’ve successfully worked with others to achieve a common goal.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and values mentioned in the job description. We want to see how you fit into our team!
How to prepare for a job interview at MillerKnoll
✨Know the Company Inside Out
Before your interview, make sure you research NaughtOne thoroughly. Understand their products, values, and especially their commitment to sustainability. This will not only show your genuine interest but also help you align your answers with their mission.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client interactions or resolved complex issues. Highlight your ability to build relationships and ensure client satisfaction, as these are key aspects of the role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific client situations or challenges. Practise articulating your thought process and problem-solving skills, focusing on how you can improve processes and enhance the client experience.
✨Demonstrate Your Team Spirit
Since this role involves cross-functional collaboration, be prepared to discuss how you work with different teams. Share examples of successful teamwork and how you contribute to a positive team environment, which is crucial for delivering exceptional service.