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- Tasks: Drive continuous improvement initiatives across global teams to enhance client experiences.
- Company: Join a leading insurance broking firm committed to operational excellence.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Supportive environment with a focus on inclusivity and personal development.
- Why this job: Make a real impact by optimising processes and empowering teams.
- Qualifications: Degree in process improvement or related field; 5+ years in operational excellence.
The predicted salary is between 60000 - 80000 £ per year.
The senior manager of operational excellence is responsible for the identification and analysis of continuous improvement programmes of work across the business in conjunction with our business leads in the UK, Asia and Europe. This work supports Miller’s value creation plan activity and drives operational improvements to quality, delivery and cost for the benefit of our clients.
Role Responsibilities
- Work cross functionally to support the identification of improvements in our client’s end-to-end journey;
- Support Miller to prioritise and deliver process improvement activity that drives value creation;
- Use a methodical and data driven approach to quantify business problems, ensuring to track and measure benefits delivered;
- Lead elicitation sessions and apply various techniques to get a more in-depth understanding of the problems;
- Document future business processes by producing process maps and descriptions;
- Effectively communicate the analysis results and proposed changes to stakeholders;
- Work with operational teams across Miller to embed a culture of continuous improvement and problem solving together;
- Empower individuals to improve their own processes within an agreed framework of change;
- Coach and mentor teams and individuals across Miller to upskill the organisation in ways of working.
Qualifications
- A degree or professional process or process improvement qualification.
- Understanding of Process Improvement methodology.
- Strong analytical, problem-solving, and decision-making skills.
Experience
- At least 5 years experience in an operational excellence, continuous improvement or change role. Preferably in insurance broking.
At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don’t hesitate to let us know.
Senior Manager of Operational Excellence employer: Miller
Contact Detail:
Miller Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager of Operational Excellence
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Miller or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching common questions for operational excellence roles. We recommend practising your answers with a friend or in front of the mirror to boost your confidence and clarity.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples from your past experiences where you successfully identified and implemented process improvements. This will demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Miller.
We think you need these skills to ace Senior Manager of Operational Excellence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Manager of Operational Excellence role. Highlight your experience in process improvement and operational excellence, and don’t forget to mention any relevant qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about operational excellence and how your background makes you a perfect fit for Miller. Be sure to connect your past experiences to the responsibilities outlined in the job description.
Showcase Your Analytical Skills: Since this role requires strong analytical and problem-solving skills, include specific examples in your application that demonstrate how you've used data-driven approaches to solve business problems in the past. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Miller
✨Know Your Process Improvement Methodologies
Make sure you brush up on various process improvement methodologies like Lean, Six Sigma, or Kaizen. Be ready to discuss how you've applied these in your previous roles and the impact they had on operational excellence.
✨Prepare Data-Driven Examples
Since the role requires a methodical and data-driven approach, come prepared with specific examples of how you've quantified business problems in the past. Use metrics to showcase the improvements you've driven and be ready to explain your thought process.
✨Engage in Role-Play Scenarios
Expect to lead elicitation sessions during the interview. Practise role-playing scenarios where you facilitate discussions to uncover issues. This will help you demonstrate your ability to communicate effectively and engage stakeholders.
✨Showcase Your Coaching Skills
As a senior manager, you'll need to empower others. Prepare to discuss how you've coached and mentored teams in the past. Share specific instances where your guidance led to improved processes or enhanced team performance.