At a Glance
- Tasks: Lead marine claims with expert advice and strategic negotiation for top-notch client service.
- Company: Global (re)insurance firm with a rich heritage and diverse team.
- Benefits: Competitive salary, generous pension, private medical insurance, and flexible leave options.
- Other info: Inclusive environment with opportunities for personal and professional growth.
- Why this job: Join a passionate team and make a real impact in the marine insurance sector.
- Qualifications: Strong technical marine claims experience and excellent negotiation skills.
The predicted salary is between 63000 - 77000 £ per year.
About us
Headquartered in London, we operate internationally and at Lloyd's.
With a global team of over 1000 people and 10 international offices, we're able to advise from Brussels to Bermuda.
As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsures.
For over 120 years we've been industry leaders in a variety of specialist areas.
Working here
A career with us means the freedom to flourish.
Whether you're beginning your journey or ready to make your next move you'll find a team of talented, inspirational people who care about their work and each other.
What really sets us apart is our people.
We're a diverse range of passionate advocates for doing things differently.
We work together as one team, and our aim is always the outcome that will benefit everyone.
What You'll Do
Marine insurance sits at the heart of Miller's heritage.
With over a century of experience, our Marine team combines deep technical knowledge with a reputation for innovation, supporting a global client base across all cores Marine disciplines and claims are a key part of that service.
In this role we are seeking strong technical Marine claims experience across Hull & Machinery (H&M), War and Loss of Hire (LOH).
Our focus is on providing clear advice, hands‑on support and technical expertise throughout the claims process, helping clients navigate complex issues and working towards effective resolutions.
- Role Responsibilities
- Deliver prompt, effective claims responses and settlements, continually reviewing service standards to ensure a high-quality client experience.
- Negotiate complex Marine claims with insurers and other market participants, securing the best possible outcomes for clients and supporting client retention.
- Provide strategic claims advice, helping clients navigate complex issues and make informed decisions.
- Attend senior‑level client and market meetings to drive the resolution of complex claims.
- Keep in‑house systems accurate and up to date throughout the claims process.
- Work closely with placing teams and colleagues across Miller to deliver a joined‑up service that meets clients’ needs.
- Build and maintain strong relationships with clients and market partners.
- Prepare accurate statistical claims data for internal reporting and external use.
- Contribute claims data and technical insight to presentations and tenders for new and existing clients.
- Monitor market developments and legal trends to identify opportunities to enhance Miller's claims service.
- Carry out thorough quality control checks to ensure all documentation is accurate and complete.
- Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls.
Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller.
- Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd's byelaws and FCA rules.
- Promote Miller brand and values to enhance Miller's reputation in the market
Benefits
- On top of a competitive salary we offer a fantastic benefits package including:
- 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
- Private Medical Insurance
- Medicare cash plan
- Minimum of 25 days annual leave (with flexibility to buy more)
- Life Assurance
- Income Protection
- Critical Illness cover
- Enhanced Maternity, Paternity Adoption and Shared Parental Leave
At Miller, we are committed to creating an inclusive and supportive environment for all candidates.
If you require any adjustments or accommodations to support you during the application process, please don't hesitate to let us know.
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Associate Director - Claims in London employer: Miller-
Miller is an exceptional employer that fosters a dynamic and inclusive work culture, where claims professionals can thrive in a fast-paced environment while managing significant claims across North America. With a strong emphasis on employee growth and development, Miller offers comprehensive training and mentorship opportunities, ensuring that you are well-equipped to excel in your role. Located in London, the company provides a unique chance to engage with a diverse client base and contribute to high standards of client satisfaction within a supportive global team.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director - Claims in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Miller-). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Miller-. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Associate Director - Claims in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Miller-.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Miller-. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Miller-
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Miller- to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Miller-, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Miller-'s values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
