At a Glance
- Tasks: Support team growth, improve processes, and ensure best practices in a dynamic environment.
- Company: Join Miller, a leading firm known for its inclusive culture and strong values.
- Benefits: Enjoy a competitive salary, generous leave, private medical insurance, and a solid pension plan.
- Other info: Flexible part-time role with opportunities for personal and professional growth.
- Why this job: Be a key player in enhancing efficiency and making a real impact on your team.
- Qualifications: Experience in process improvement and a passion for supporting team development.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for a Technical Specialist to join our Client Support team, based in Ipswich, on a part time contract, 4 days per week. The role includes providing expert assistance, guidance, and development to fellow team members, supporting their growth and effectiveness. As a process owner, the Technical Specialist is accountable for maintaining, reviewing, and improving designated business processes to enhance efficiency, reduce duplication, champion automation and ensure best practice is embedded across the organisation.
Role Responsibilities
- Where appropriate assist in setting, monitoring and maintaining the operating and performance standards of the team.
- Accurate and timely production of (complex) insurance documents including slips, EOC’s and invoices.
- Liaise with Credit Control to ensure timely processing, credit control and resolution of queries.
- Work alongside IT to maintain systems, contribute to and implement new systems and upgrades as appropriate.
- Manage the processing of the more complex accounts, wordings or Binders in the portfolio and where necessary provide support to Broker Support or Binder and the broking teams if required.
- Perform quality control checks on all documentation or processing.
- Where appropriate, liaise with Client Management and Broking to resolve queries raised or recommend areas of improvement.
- When required support, lead, manage, motivate and develop the skills, competencies and knowledge of other members of the team.
- Provide training when required.
- Be a recognised expert and go to person for queries and support in the team / BU.
- Regularly participate in testing and other ad-hoc activity when required.
- Represent your Team / BU on initiatives as assigned.
- Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls.
- Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.
- Promote Miller brand and values to enhance Miller’s reputation in the market.
Benefits
- 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
- Private Medical Insurance.
- Medicare cash plan.
- Minimum of 25 days annual leave (with flexibility to buy more).
- Life Assurance.
- Income Protection.
- Critical Illness cover.
- Enhanced Maternity, Paternity Adoption and Shared Parental Leave.
Inclusivity Statement
At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don’t hesitate to let us know.
Technical Specialist in Ipswich employer: Miller
Miller is an exceptional employer, offering a supportive work culture in Ipswich that prioritises employee growth and development. As a Technical Specialist, you will benefit from a competitive salary, a generous benefits package including a 10% pension contribution, and a minimum of 25 days annual leave, all while working in a collaborative environment that champions inclusivity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Specialist in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Technical Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to technical support and process improvement. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! When you get the chance to meet potential employers, be ready to discuss specific examples of how you've improved processes or supported team members in previous roles. This will help you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Specialist in Ipswich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills for the Technical Specialist role. We want to see how you can contribute to our Client Support team, so don’t hold back on showcasing your expertise!
Showcase Your Process Improvement Skills:Since the role involves maintaining and improving business processes, be sure to include examples of how you've successfully enhanced efficiency or championed automation in your previous roles. We love seeing candidates who can think outside the box!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand your fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Miller
✨Know Your Stuff
Make sure you brush up on the technical aspects of the role. Understand the key processes and systems mentioned in the job description, like insurance documents and credit control. Being able to discuss these confidently will show that you're not just interested, but also knowledgeable.
✨Showcase Your Team Spirit
Since this role involves supporting and developing fellow team members, be ready to share examples of how you've successfully worked in a team before. Highlight any experience you have in training or mentoring others, as this will demonstrate your ability to lead and motivate.
✨Prepare for Process Improvement Questions
Expect questions about how you would improve existing processes. Think of specific examples from your past where you've identified inefficiencies and implemented changes. This will show that you can think critically and are proactive about enhancing efficiency.
✨Emphasise Compliance Knowledge
Familiarise yourself with compliance regulations relevant to the role, such as Lloyd’s byelaws and FCA rules. Be prepared to discuss how you’ve adhered to compliance in previous roles, as this is crucial for maintaining the integrity of the organisation.
