At a Glance
- Tasks: Lead KYC operations, tackle complex cases, and enhance systems for a global team.
- Company: Join a leading independent (re)insurance broking firm with a diverse and passionate team.
- Benefits: Enjoy a competitive salary, generous pension contributions, private medical insurance, and flexible leave options.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in KYC operations while collaborating with talented professionals worldwide.
- Qualifications: Experience in KYC/AML operations and strong decision-making skills required.
The predicted salary is between 66150 - 80850 £ per year.
About us
Headquartered in London, we operate internationally and at Lloyd’s.
With a global team of over 1000 people and 10 international offices, we’re able to advise from Brussels to Bermuda.
As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsureds.
For over 120 years we’ve been industry leaders in a variety of specialist areas.
Working here
A career with us means the freedom to flourish.
Whether you’re beginning your journey or ready to make your next move you’ll find a team of talented, inspirational people who care about their work and each other.
What really sets us apart is our people.
We’re a diverse range of passionate advocates for doing things differently.
We work together as one team, and our aim is always the outcome that will benefit everyone.
What you’ll do
The Group KYC Technical Lead is the senior technical subject matter expert for KYC operations, with responsibility for supporting complex and escalated cases, making judgement calls on challenging scenarios, and ensuring the effective use of KYC workflows, systems, and controls across the global team.
This role acts as the bridge between KYC Operations, Technology, Compliance, and offshore delivery teams, ensuring that KYC systems and processes are applied consistently, efficiently, and in line with policy and regulatory expectations.
The role also provides day‑to‑day oversight, coaching, and capability uplift for offshore teams handling KYC activities.
The postholder will bring deep practical experience in Salesforce and associated KYC / case management / screening / workflow systems, combined with the confidence to make sound decisions on exceptions, process gaps, and non‑standard client scenarios.
- Role Responsibilities
- 1. Technical KYC Expertise
- Act as the lead technical SME for KYC systems, workflows, and operational processes.
- Provide expert guidance on how KYC requirements should be interpreted and executed within core platforms.
- Support the resolution of system, data, workflow, and process issues affecting KYC delivery.
- Partner with technology teams to improve system design, controls, data quality, and user experience.
- Ensure effective use of Salesforce and other supporting tools used in the KYC lifecycle.
- 2. Escalations and Challenging Cases
- Handle complex, high‑risk, or non‑standard KYC cases escalated by analysts, offshore teams, or business stakeholders.
- Make judgement calls on cases where policy interpretation, data gaps, documentation complexity, or process exceptions arise.
- Support consistent decision‑making by documenting rationale and driving repeatable handling approaches.
- Escalate appropriately to Compliance, MLRO, Financial Crime, or senior stakeholders where required.
- 3. Offshore Team Oversight
- Provide functional oversight and day‑to‑day support to offshore KYC teams.
- Monitor quality, consistency, productivity, and adherence to procedure.
- Act as a point of escalation for questions, blockers, and technical/process issues.
- Build offshore team capability through coaching, guidance, training, and QA feedback.
- Help establish a strong control environment and continuous improvement culture.
- 4. Process Governance and Continuous Improvement
- Identify gaps, pain points, and control weaknesses in the end‑to‑end KYC process.
- Drive process simplification, standardisation, and automation opportunities.
- Translate operational issues into business requirements for system or workflow enhancements.
- Support change initiatives, UAT, process redesign, and implementation of new tools or controls.
- Maintain playbooks, decision trees, SOPs, and knowledge materials for complex case handling.
- 5. Stakeholder Management
- Work closely with KYC Operations, Compliance, Financial Crime, Technology, Client Onboarding, and business teams.
- Provide credible technical and operational input into governance forums, issue resolution, and change initiatives.
- Build trusted relationships across onshore and offshore teams.
- Communicate complex issues clearly to both technical and non‑technical stakeholders.
Key Responsibilities
- Lead technical support for KYC case management and workflow execution.
- Review and resolve escalated KYC cases, exceptions, and policy interpretation queries.
- Oversee offshore delivery quality and consistency.
- Coach analysts and team leads on difficult case types and system usage.
- Ensure Salesforce and related systems are used effectively and consistently.
- Support root‑cause analysis of recurring operational and technical issues.
- Partner with system owners and change teams on enhancements and fixes.
- Contribute to governance reporting, MI, and risk/control discussions.
- Maintain strong audit trail and documentation standards for judgement‑based decisions.
- Help define training needs and capability plans across the team.
Qualifications
- Good level of education
- KYC/Compliance related qualification
- Knowledge
- Deep understanding of KYC lifecycle activities, including onboarding, refresh, remediation, and trigger events.
- Knowledge of customer risk, ownership structures, documentation requirements, and exceptions handling.
- Understanding of workflow, data quality, case management, screening, and audit trail requirements.
- Comfortable navigating multiple systems and identifying where process and technology issues intersect.
- Able to assess when an issue is operational, technical, policy‑related, or control‑related.
Skills
- Strong judgement and decision‑making
- Escalation management
- Problem‑solving and root cause analysis
- Stakeholder management
- Coaching and capability building
- Process improvement
- Written and verbal communication
- Quality and control mindset
- Calm handling of ambiguity and complexity
- Personal Attributes
- Credible SME with confidence to challenge and guide others
- Pragmatic and solutions‑oriented
- Detail‑focused without losing sight of delivery
- Resilient under pressure
- Collaborative and influence‑led
- Strong ownership mentality
Experience
- Significant experience in KYC / AML / Client Onboarding / Financial Crime Operations.
- Strong experience handling complex or escalated KYC cases.
- Demonstrated experience providing technical or functional leadership within KYC operations.
- Experience overseeing or partnering with offshore / shared service teams.
- Strong working knowledge of Salesforce and other relevant case management/ workflow platforms.
- Experience translating operational requirements into system/process improvements.
- Exposure to regulated environments with strong governance and control expectations
Benefits
- On top of a competitive salary we offer a fantastic benefits package including:
- 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
- Private Medical Insurance
- Medicare cash plan
- Minimum of 25 days annual leave (with flexibility to buy more)
- Life Assurance
- Income Protection
- Critical Illness cover
- Enhanced Maternity, Paternity Adoption and Shared Parental Leave
At Miller, we are committed to creating an inclusive and supportive environment for all candidates.
If you require any adjustments or accommodations to support you during the application process, please don’t hesitate to let us know.
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KYC Group Technical Lead in Ipswich employer: Miller
Miller is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that prioritises inclusivity and collaboration. Employees benefit from comprehensive support throughout their career journey, with ample opportunities for professional growth and development within the reinsurance sector. Joining Miller means being part of a dedicated team that values accuracy and detail, making a meaningful impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land KYC Group Technical Lead in Ipswich
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
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✨Leverage Your University Career Services
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We think you need these skills to ace KYC Group Technical Lead in Ipswich
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Miller. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Miller
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Miller’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
