At a Glance
- Tasks: Support clients with account management and ensure timely delivery of insurance documentation.
- Company: Join Miller, a leading firm in the insurance industry with a focus on client success.
- Benefits: Enjoy a competitive salary, generous leave, private medical insurance, and a strong pension plan.
- Other info: Miller promotes an inclusive workplace and offers excellent career advancement opportunities.
- Why this job: Be part of a dynamic team that values your input and fosters professional growth.
- Qualifications: A Levels or equivalent; experience in insurance is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Miller is hiring for a Client Support role, to provide prompt, accurate and effective account management support directly to clients and client facing teams.
Role Responsibilities
- Understand the clients’ business and risk management needs and support the delivery of those needs through the provision of ongoing service
- Initiate and keep track of impending renewals, gathering renewal information in good time to enable terms to be obtained and firm orders placed
- Liaise with Account Executives / Client facing teams to ensure all relevant information is gathered in the preparation of market documentation (Renewals, Endorsements etc) and that it matches the client/markets requirements
- Develop and produce bespoke wordings for clients as well as developing other wording products as required
- Ensure agreed wording changes are incorporated within contracts as required
- Support the creation of presentations for both new and existing clients
- Prepare accurate and timely production of client documentation (Market Reform
- Contracts, Evidence of Cover, Policies, slips, wordings clauses etc) in accordance with client and market needs.
- Provide suggestions as to how cover can be enhanced where appropriate
- Ensure that market documentation is closed in a timely manner, making particular note of Premium Payment Warranty provisions and contract certainty deadlines, diarising as appropriate
- Liaise with appropriate teams to assist the delivery and processing of insurance placements
- Maintain accurate and concise e-files (FLEX) and workflow using appropriate corporate document management systems, as well as providing updates and progress reports to management when required
- Liaise with compliance to ensure all procedures are followed
- Accurate and timely input and recording of data in all applicable systems, including processing of premium, submission of documentation for London
- Market with Xchanging and monitoring of signings where appropriate
- Liaise closely with other teams to ensure PPW’s are met
- Perform quality control checks on all documentation (slips and wordings) prior to broking
- Review, monitor and provide resolution to technical questions from clients, markets, credit control, claims and the business unit, to ensure that the client’s best interests are maintained
- Undertake / authorise second pair of eyes checks at relevant stages of the placement process
- Maintenance of slip and contract through quote and placement process using automation or e-platforms as necessary (ie PPL)
- Organise and assist with wordings contracts reviews in conjunction with Specialist and or Client teams
- Facilitate in the creation of Endorsements / MTA where necessary
- Assist with resolution of contractual issues
- Providesupport to tender presentations
- Undertake overseas / electronic marketing of risk where necessary
Qualifications
- A Levels (or equivalent)
- CII qualification progress desirable
Knowledge
- Knowledge and understanding of Lloyd's, London and international insurance
- Sound knowledge of Microsoft Office
Experience
- Experience in a technical role within Lloyd's/London market insurance preferred
- Experience in a processing, slip production, or undertaking renewals is highly desirable
Benefits
On top of a competitive salary we offer a fantastic benefits package including:
- 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
- Private Medical Insurance
- Medicare cash plan
- Minimum of 25 days annual leave (with flexibility to buy more)
- Life Assurance
- Income Protection
- Critical Illness cover
- Enhanced Maternity, Paternity Adoption and Shared Parental Leave
Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.
Client Support- Management Services in Ipswich employer: Miller
Miller is an exceptional employer that prioritises employee growth and well-being, offering a comprehensive benefits package including a generous pension scheme, private medical insurance, and enhanced family leave options. Our collaborative work culture fosters inclusivity and encourages professional development, making it an ideal environment for those seeking meaningful and rewarding careers in the dynamic London insurance market.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support- Management Services in Ipswich
✨Tip Number 1
Get to know the company inside out! Research Miller's values, recent projects, and their approach to client support. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to client support and account management. Think about how your past experiences align with the role's responsibilities and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Client Support- Management Services in Ipswich
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing your application, make sure you understand what the Client Support role entails. Dive into the job description and highlight key responsibilities that resonate with your experience. This will help us see how you can fit right in!
Tailor Your CV and Cover Letter:Don’t just send a generic CV! Tailor your CV and cover letter to reflect the skills and experiences that match the job description. Use keywords from the listing to show us you’re the perfect match for the role.
Show Off Your Communication Skills:Since this role involves liaising with clients and teams, it’s crucial to showcase your communication skills. Use clear and concise language in your application, and don’t forget to mention any relevant experience where you’ve successfully managed client relationships.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Miller
✨Know the Client Inside Out
Before your interview, take the time to research Miller and understand their clients' business and risk management needs. This will help you demonstrate your ability to provide tailored support and show that you're genuinely interested in the role.
✨Master the Documentation
Familiarise yourself with the types of documentation mentioned in the job description, like Market Reform Contracts and Evidence of Cover. Being able to discuss these confidently will show that you have the technical knowledge required for the position.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams and clients, prepare examples of how you've effectively communicated in past roles. Highlight any experience you have in preparing presentations or resolving client queries to illustrate your skills.
✨Be Ready for Technical Questions
Expect to be asked about your experience in the Lloyd's/London market insurance. Brush up on common technical questions and think about how you can relate your past experiences to the responsibilities outlined in the job description.
