Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing a warm welcome to pet owners.
- Company: Miller and Swann Veterinary Clinic is part of CVS Group, a leading UK veterinary services provider.
- Benefits: Enjoy 5 weeks annual leave, staff discounts, and a supportive team environment.
- Why this job: Make a difference in pets' lives while working in a passionate and caring team.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: This role offers flexible hours and a chance to work with animal lovers.
The predicted salary is between 20000 - 28000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Miller & Swann Veterinary Clinic.
Location: Elgin
Contract: Permanent
Hours: 32 hours per week
Shift Pattern: Monday – Friday with a 1:4 share in the Saturday rota
Start Date: ASAP
About Miller and Swann Veterinary Clinic:
Take a look at the practice here: Miller and Swann Veterinary Clinic | The Vet Collection
About CVS:
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing three main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it\’s what is at the heart of our work, every day.
Take a look at our short film to recognise the remarkable work thatour Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
About the role:
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we\’re looking for in our Veterinary Receptionist:
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary in line with the National Minimum Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and lots more!
Or, if easier, you can find a full list by clicking here: CVS | What We Offer
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
For more information, take a look at our pathway here: CVS | Receptionist Career Pathway
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click the \’Apply Now\’ button below. #J-18808-Ljbffr
Veterinary Receptionist employer: Miller & Swann (Elgin)
Contact Detail:
Miller & Swann (Elgin) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services offered at Miller and Swann Veterinary Clinic. Understanding their unique approach to pet care will help you engage in meaningful conversations during your interview.
✨Tip Number 2
Showcase your passion for animals by sharing personal experiences or stories that highlight your love for pets. This can create a strong connection with the interviewers who value empathy and compassion.
✨Tip Number 3
Prepare to discuss how you handle stressful situations, especially those involving distressed pet owners. Providing examples of your resilience and problem-solving skills will demonstrate your suitability for the role.
✨Tip Number 4
Research common veterinary reception tasks and be ready to discuss your experience with similar duties. Highlighting your previous receptionist experience and customer service skills will make you stand out as a candidate.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Veterinary Receptionist position. Tailor your application to highlight how your skills and experiences align with these.
Highlight Relevant Experience: Make sure to emphasise any previous receptionist experience you have, especially in a veterinary or customer service setting. Use specific examples to demonstrate your communication skills and ability to handle emotional situations.
Craft a Personal Statement: Write a personal statement that reflects your passion for animals and your commitment to providing excellent customer service. Mention why you want to work at Miller and Swann Veterinary Clinic and how you can contribute to their team.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in a client-facing role.
How to prepare for a job interview at Miller & Swann (Elgin)
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the interviewers who value a genuine passion for animal care.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, communication is key. Prepare to discuss how you've effectively handled customer queries in the past, and be ready to showcase your ability to empathise with clients, especially in distressing situations.
✨Highlight Relevant Experience
If you have previous receptionist experience, make sure to detail it. If you have any veterinary experience, even better! Be specific about your roles and responsibilities, and how they relate to the position you're applying for.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and resilience. Think of examples where you had to manage difficult situations or handle emotional clients, and explain how you approached these challenges while maintaining a positive attitude.