At a Glance
- Tasks: Provide top-notch IT support and manage core infrastructure systems for diverse clients.
- Company: Miller Solutions, a forward-thinking IT company focused on innovative B2B services.
- Benefits: Competitive salary, ongoing training, and opportunities for career advancement.
- Other info: Dynamic work environment with occasional travel and out-of-hours work.
- Why this job: Join a close-knit team and make a real impact in the tech world.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and excellent customer service.
The predicted salary is between 29700 - 36300 £ per year.
About Miller Solutions
Miller Solutions is a forward-thinking IT company delivering bespoke Business-to-Business IT services to small and medium-sized businesses.
Our services span IT Support, Infrastructure Management and Software Development, helping clients improve productivity through innovative technology, exceptional service and ongoing support.
Due to continued growth, we are seeking an experienced Senior IT Engineer to join our team.
This is an excellent opportunity for a technically strong IT professional to play a key role within a close-knit team, with exposure to a wide range of technologies and customer environments.
The Role
As a Senior IT Engineer, you will be responsible for providing high-quality technical support, managing core infrastructure systems and helping to develop and improve both internal and customer-facing IT solutions.
You will work closely with clients to resolve technical issues, maintain systems and ensure exceptional customer service standards are consistently delivered.
Please note that this role will involve occasional travel and some out-of-hours work to meet customer and business requirements.
Key Responsibilities
- Provide desktop, server and infrastructure support to business clients.
- Manage and monitor backup and disaster recovery systems.
- Maintain and develop remote monitoring and management (RMM) platforms.
- Support and manage security solutions including firewalls, antivirus and email security.
- Administer internal systems including Dynamics CRM and IT Glue.
- Manage support tickets, calls and emails, ensuring timely resolution.
- Diagnose and resolve hardware, software and networking issues.
- Prepare, configure and deploy PCs, laptops and other IT equipment.
- Carry out workshop repairs and hardware upgrades.
- Maintain accurate technical documentation and records.
- Deliver exceptional customer service and technical support.
Skills & Experience
- Minimum 2 years' experience in an IT Support or MSP environment.
- Strong knowledge of Windows desktop and server operating systems.
- Experience with Microsoft 365, Exchange and Active Directory.
- Understanding of networking technologies including DNS, DHCP, routing, switches, routers and firewalls.
- Experience with Hyper-V and/or VMware virtualisation.
- Familiarity with remote support and RMM tools.
- Experience using ticketing and documentation systems.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Full UK driving licence.
- Apply Now
If you're a customer-focused IT professional with strong technical expertise and a passion for delivering exceptional support, we'd love to hear from you.
Apply today to join Miller Solutions and take the next step in your IT career
Senior IT Support Engineer employer: Miller Solutions Ltd
Miller Solutions is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for IT professionals to thrive. With a focus on employee growth, we offer opportunities to work with cutting-edge technologies while providing bespoke IT services to a diverse range of clients. Located in a vibrant area, our team enjoys a supportive environment that values exceptional customer service and technical excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Miller Solutions Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Miller Solutions Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Miller Solutions Ltd!
✨Direct Apply to Miller Solutions Ltd
Let's not forget to apply directly through the Miller Solutions Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Miller Solutions Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Miller Solutions Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Miller Solutions Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
