At a Glance
- Tasks: Support real-time trading applications and diagnose connectivity issues in a fast-paced environment.
- Company: Global brokerage with a strong focus on career development and innovation.
- Benefits: Competitive salary, growth opportunities, and a dynamic work culture.
- Other info: Exciting entry point into a growing brokerage with diverse career options.
- Why this job: Join a team that values your skills and offers clear paths for career advancement.
- Qualifications: 4+ years in technical support, strong FIX Protocol and Linux/Unix skills.
The predicted salary is between 50000 - 70000 £ per year.
A global brokerage is expanding its trade floor support team and looking for a Technical Trade Support Analyst to work directly in a front office environment — supporting real-time trading applications, order management systems, and exchange connectivity for live trading desks. This is a production-facing role. You will be the technical layer between the trading desk and the systems they depend on — diagnosing FIX connectivity issues, monitoring live platforms, deploying changes, and keeping things running when it matters most.
The firm has a strong track record of developing trade support analysts into either more deeply technical or business-facing roles. If you want a clear path — in either direction — this is a brokerage that actively invests in it.
Day to day responsibilities
- First and second line support for front office traders in a live production environment
- Monitoring, troubleshooting, and analysing real-time trading platform issues as they occur
- Diagnosing and resolving FIX protocol and FIX connectivity problems across exchange connections
- Deploying and testing new trading applications and production changes
- Working closely with development and infrastructure teams to escalate and resolve complex issues
- Contributing to documentation, runbooks, and post-incident reviews
What they need
- 4+ years of commercial technical support experience in a trading, brokerage, exchange, or financial ISV environment
- Solid FIX Protocol experience — FIX connectivity, message-level troubleshooting, and ideally FIXML familiarity
- Strong Linux/Unix fundamentals — comfortable working in production at the command line
- Scripting capability in Python, Bash, or Shell — used practically for diagnostics and automation
- SQL experience for trade data queries and investigation
- Calm under pressure — this is a live trading environment where issues need fast, accurate diagnosis
Core stack & protocols
- Desirable — strong advantage, not required ITCH protocol exposure — particularly relevant to market data feed handling
- Experience supporting options, equities, or multi-asset OMS platforms
- Familiarity with agile or DevOps delivery practices
The firm has a genuine track record of moving trade support analysts into either deeper technical engineering roles or front-office business-facing positions, depending on where your interests develop. This is not a static support seat — it is an entry point into a growing brokerage with clear onward paths.
Technical Trade Support Analyst employer: Miller Maxwell
Join a dynamic global brokerage that prioritises employee development and offers a vibrant front office environment for Technical Trade Support Analysts. With a strong commitment to fostering growth, the firm provides clear pathways into both technical and business-facing roles, ensuring that your career can evolve in line with your interests. Enjoy a collaborative work culture where your contributions directly impact live trading operations, all while being supported by a team that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Trade Support Analyst
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Miller Maxwell. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Technical Trade Support Analyst
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Miller Maxwell.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Miller Maxwell's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Miller Maxwell
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Miller Maxwell.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Miller Maxwell will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Miller Maxwell employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
