At a Glance
- Tasks: Lead a Desktop Support team and manage IT projects across Europe.
- Company: Join a well-established hedge fund with a collaborative culture.
- Benefits: Enjoy 26 days annual leave, private medical cover, and a competitive bonus scheme.
- Other info: Opportunity for growth in a dynamic financial services environment.
- Why this job: Make an impact by leading a team and overseeing innovative IT solutions.
- Qualifications: 5+ years in Windows systems and experience managing a support team.
The predicted salary is between 51750 - 63250 £ per year.
Technical Support Lead - Miller Maxwell has been engaged by a well-established hedge fund to find a Technical Support Lead who can take charge of its endpoint and server landscape across several European locations.
It's a role that blends people leadership with genuine technical depth.
You'll sit within a collaborative Infrastructure function spanning both endpoint and server-side responsibilities, with the freedom to run IT projects as your own.
- Technical Support Lead - responsibilities
- Lead and grow a Desktop Support team - day-to-day management of a small but growing group.
- Own IT projects across the desktop and server function.
- Act as the final point of escalation for the toughest support tickets.
- Oversee the Microsoft estate, both on-premise and in the cloud (M365/Azure), with security and scalability front of mind.
- Set and enforce standards around device management, patching, and Group Policy.
- Own the full certificate lifecycle - issuing, renewing, and revoking - across internal and external PKI.
- Govern change control and the joiner/mover/leaver process.
- Own procurement and vendor relationships.
- Work closely with wider infrastructure teams.
- Technical Support Lead - requirements
- Experience leading or managing a desktop/support team, with genuine people leadership skills.
- 5+ years administering Windows systems in a large organisation.
- Experience managing a Windows Server estate - Windows Server 2019 - Windows Server 2022.
- Windows Server 2025 beneficial but not essential.
- Solid Active Directory experience.
- Confident with Microsoft Server tools - GPO, DHCP, DNS, NPS.
- Microsoft 365 and Intune.
- VPN and network support experience.
- Financial services experience beneficial but not essential.
- Able to translate technical detail into plain language for non-technical colleagues.
- Organised, proactive, and good at managing competing priorities without dropping the ball.
For further information, please contact the Miller Maxwell team.
Benefits
- 26 days annual leave
- private medical cover
- life insurance
- pension contribution
- 3 days in office required
- Highly competitive bonus scheme
- #J-18808-Ljbffr
Technical Support Lead employer: Miller Maxwell Ltd
Miller Maxwell Ltd is an exceptional employer, offering a dynamic work environment in Greater London where innovation meets collaboration. With a focus on employee growth, we provide competitive salaries, market-leading bonuses, and comprehensive benefits including private medical and life insurance, alongside generous holiday allowances. Join us to be part of a forward-thinking team that values your contributions and fosters professional development in the exciting field of electronic trading.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Lead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Miller Maxwell Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Miller Maxwell Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Miller Maxwell Ltd!
✨Direct Apply to Miller Maxwell Ltd
Let's not forget to apply directly through the Miller Maxwell Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Lead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Miller Maxwell Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Miller Maxwell Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Miller Maxwell Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
