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- Tasks: Support and maintain IT systems while helping over 1200 users in a collaborative team.
- Company: Miller is a forward-thinking company dedicated to IT excellence and user support.
- Benefits: Enjoy a competitive salary, 10% pension, private medical insurance, and 25+ days leave.
- Why this job: Join a supportive culture where your contributions directly impact user satisfaction and system performance.
- Qualifications: Experience in first/second line support, knowledge of Windows OS, and familiarity with Microsoft tools required.
- Other info: Miller values diversity and is committed to creating an inclusive workplace for everyone.
The predicted salary is between 30000 - 42000 £ per year.
Join our IT support team at Miller as we seek a dedicated and competent individual to support our IT services. This role will encompass the support, maintenance, improvement and provisioning of a wide range of IT systems, working with both end users and other IT teams in a collaborative and supportive team environment with the aim of maximising performance, availability and system integrity. We are looking for someone who enjoys helping people and can manage work requests efficiently, taking ownership of support calls and other tasks within your remit. Your role will be to ensure timely responses and resolutions, minimising adverse business impact for our 1200+ users in the UK and abroad.
You will ideally have:
- Experience of working in a first/second line role, supporting end users face to face and remotely
- A good knowledge of Windows operating systems
- A good understanding of Microsoft Office 365 and Microsoft Teams
- Exposure to Active Directory, Microsoft Azure, Exchange, Intune, Teams telephony and Sharepoint
- Some experience of Windows servers
- Qualifications such as AZ900 would be an advantage
Benefits
- 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%
- Private Medical Insurance
- Medicare cash plan
- Minimum of 25 days annual leave (with flexibility to buy more)
- Life Assurance
- Income Protection
- Critical Illness cover
- Enhanced Maternity, Paternity Adoption and Shared Parental Leave
Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.
Support Analyst employer: Miller Insurance Services LLP
Contact Detail:
Miller Insurance Services LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Familiarise yourself with the specific IT systems mentioned in the job description, such as Microsoft Office 365 and Active Directory. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've efficiently managed support requests in previous roles. Be ready to discuss specific scenarios where you took ownership of a task and resolved issues effectively.
✨Tip Number 3
Network with current or former employees of Miller on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to demonstrate your communication skills, as this role involves working closely with end users. Practise explaining technical concepts in simple terms, as this will show your ability to support users effectively.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Support Analyst position. Tailor your application to highlight your relevant experience in IT support, particularly with Windows operating systems and Microsoft Office 365.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided IT support, especially in first/second line positions. Mention specific tools and technologies you've worked with, such as Active Directory, Microsoft Azure, and Teams.
Showcase Your Soft Skills: Since the role involves helping people and managing work requests efficiently, make sure to include examples of your communication skills, problem-solving abilities, and teamwork experiences in your application.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention why you want to work at Miller and how you can contribute to their IT support team.
How to prepare for a job interview at Miller Insurance Services LLP
✨Show Your Problem-Solving Skills
As a Support Analyst, you'll be expected to tackle various IT issues. Prepare examples of past experiences where you successfully resolved technical problems, demonstrating your analytical skills and ability to think on your feet.
✨Familiarise Yourself with Key Technologies
Make sure you have a solid understanding of the technologies mentioned in the job description, such as Windows operating systems, Microsoft Office 365, and Active Directory. Being able to discuss these confidently will show your preparedness for the role.
✨Emphasise Your Communication Skills
Since this role involves working closely with end users, highlight your ability to communicate effectively. Be ready to discuss how you've helped users in the past, both face-to-face and remotely, ensuring they felt supported throughout the process.
✨Demonstrate Your Team Spirit
Miller values collaboration within their IT support team. Share examples of how you've worked well in a team environment, showcasing your ability to contribute positively and support your colleagues in achieving common goals.
