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- Tasks: Manage and negotiate claims efficiently for clients across Canada and the USA.
- Company: Join a leading firm known for its professionalism and client-focused approach.
- Benefits: Competitive salary, inclusive environment, and opportunities for career growth.
- Other info: Supportive workplace committed to inclusivity and professional development.
- Why this job: Make a real difference by helping clients navigate their claims with expertise.
- Qualifications: GCSE English and Maths at grade C or above; previous claims handling experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
The role is responsible for the efficient management of large claims outside of authority on behalf of clients, ensuring the highest standards of professionalism at all times. The position covers claims across Canada and the USA within the Property and Casualty classes of business. The role holder will handle non‑complex claims autonomously and acknowledge and investigate selected more complex claims with limited supervision, escalating issues appropriately when required. The role also involves assisting colleagues with claims handling, adhering to internal and market claims procedures, and demonstrating a broad understanding of clients’ core businesses, relevant markets, and associated platforms and systems.
Role Responsibilities
- Ensure a swift response and settlement of claims, whilst constantly reviewing service standards.
- Negotiate claims with markets to maximise client retention.
- Provide advice to clients where required in respect of claims.
- Ensure timely processing of all claims documents and answer enquiries relating to claims processing.
- Ensure the secure, efficient and auditable handling of client monies and proactively manage payments.
- Maintain and update in-house systems.
- Liaise with placing teams and other areas of Miller to ensure overall client requirements are met.
- Prepare statistical claims data for both internal and external use.
- Maintain strong client and market relationships as appropriate.
- Perform quality control checks on all documentation.
- Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls.
- Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.
- Promote Miller brand and values to enhance Miller’s reputation in the market.
Qualifications
- GCSE English and Maths at grade C or above.
- Knowledge of the North American Market.
- Previous experience as a Claims Handler.
At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don’t hesitate to let us know.
Claims Handler in London employer: Miller Insurance Services LLP
Contact Detail:
Miller Insurance Services LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in claims handling. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the North American market and property and casualty classes. We want you to show off your expertise and how it aligns with what Miller is looking for!
✨Tip Number 3
Practice your negotiation skills! Since negotiating claims is a big part of the role, try role-playing scenarios with friends or family. This will help you feel more confident when discussing claims during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Claims Handler in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight your experience in managing claims, especially in the Property and Casualty sectors. We want to see how your skills align with what we do at Miller!
Showcase Your Skills: In your cover letter, don’t just list your qualifications; showcase your negotiation skills and ability to handle complex claims. We love seeing real examples of how you've made a difference in previous roles.
Be Professional: Since professionalism is key in this role, ensure your application reflects that. Use clear language, check for typos, and maintain a formal yet friendly tone. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Miller Insurance Services LLP
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of claims handling, especially within the Property and Casualty sectors. Familiarise yourself with common types of claims and the processes involved, as well as any relevant legislation that might come into play.
✨Demonstrate Your Negotiation Skills
Since negotiating claims is a key part of the role, prepare examples from your past experiences where you've successfully negotiated outcomes. Be ready to discuss how you maximised client retention and what strategies you used to achieve favourable results.
✨Showcase Your Client Relationship Management
Highlight your ability to build and maintain strong relationships with clients. Think of specific instances where you’ve gone above and beyond to meet client needs or resolve issues, as this will demonstrate your commitment to professionalism and service excellence.
✨Be Ready for Scenario Questions
Expect to be asked about how you would handle specific claims scenarios, especially complex ones. Prepare by thinking through potential challenges and how you would approach them, including when to escalate issues and how to ensure compliance with internal policies.