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- Tasks: Support clients with account management and ensure timely documentation for renewals and contracts.
- Company: Miller is a leading insurance broker known for its commitment to client service and innovation.
- Benefits: Enjoy a competitive salary, 10% pension contribution, private medical insurance, and 25+ days annual leave.
- Why this job: Join a dynamic team where you can make a real impact and develop your skills in the insurance industry.
- Qualifications: A Levels or equivalent; CII qualification progress is a plus; experience in insurance preferred.
- Other info: Miller values diversity and is dedicated to creating an inclusive workplace for all.
The predicted salary is between 36000 - 60000 £ per year.
Miller is hiring for a Client Support role, to provide prompt, accurate and effective account management support directly to clients and client facing teams.
Role Responsibilities
- Understand the clients’ business and risk management needs and support the delivery of those needs through the provision of ongoing service.
- Initiate and keep track of impending renewals, gathering renewal information in good time to enable terms to be obtained and firm orders placed.
- Liaise with Account Executives / Client facing teams to ensure all relevant information is gathered in the preparation of market documentation (Renewals, Endorsements etc) and that it matches the client/markets requirements.
- Develop and produce bespoke wordings for clients as well as developing other wording products as required.
- Ensure agreed wording changes are incorporated within contracts as required.
- Support the creation of presentations for both new and existing clients.
- Prepare accurate and timely production of client documentation (Market Reform Contracts, Evidence of Cover, Policies, slips, wordings clauses etc) in accordance with client and market needs. Provide suggestions as to how cover can be enhanced where appropriate.
- Ensure that market documentation is closed in a timely manner, making particular note of Premium Payment Warranty provisions and contract certainty deadlines, diarising as appropriate.
- Liaise with appropriate teams to assist the delivery and processing of insurance placements.
- Maintain accurate and concise e-files (FLEX) and workflow using appropriate corporate document management systems, as well as providing updates and progress reports to management when required.
- Liaise with compliance to ensure all procedures are followed.
- Accurate and timely input and recording of data in all applicable systems, including processing of premium, submission of documentation for London Market with Xchanging and monitoring of signings where appropriate.
- Liaise closely with other teams to ensure PPW's are met.
- Perform quality control checks on all documentation (slips and wordings) prior to broking.
- Review, monitor and provide resolution to technical questions from clients, markets, credit control, claims and the business unit, to ensure that the client’s best interests are maintained.
- Undertake / authorise second pair of eyes checks at relevant stages of the placement process.
- Maintenance of slip and contract through quote and placement process using automation or e-platforms as necessary (ie PPL).
- Organise and assist with wordings contracts reviews in conjunction with Specialist and or Client teams.
- Facilitate in the creation of Endorsements / MTA where necessary.
- Assist with resolution of contractual issues.
- Provide support to tender presentations.
- Undertake overseas / electronic marketing of risk where necessary.
- Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.
Qualifications
- A Levels (or equivalent) CII qualification progress desirable.
Knowledge
- Knowledge and understanding of Lloyd's, London and international insurance.
- Sound knowledge of Microsoft Office.
Experience
- Experience in a technical role within Lloyd's/London market insurance preferred.
- Experience in a processing, slip production, or undertaking renewals is highly desirable.
Benefits
- On top of a competitive salary we offer a fantastic benefits package including:
- 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
- Private Medical Insurance.
- Medicare cash plan.
- Minimum of 25 days annual leave (with flexibility to buy more).
- Life Assurance.
- Income Protection.
- Critical Illness cover.
- Enhanced Maternity, Paternity Adoption and Shared Parental Leave.
Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.
Locations
Client Support employer: Miller Insurance Services LLP
Contact Detail:
Miller Insurance Services LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support
✨Tip Number 1
Familiarise yourself with the specific needs of clients in the insurance sector. Understanding their business and risk management requirements will help you stand out during interviews, as you'll be able to demonstrate your knowledge and how you can meet those needs effectively.
✨Tip Number 2
Network with professionals already working in the Lloyd's and London market insurance. Attend industry events or join relevant online forums to gain insights and make connections that could lead to referrals or recommendations for the Client Support role.
✨Tip Number 3
Brush up on your technical skills, especially in using Microsoft Office and any specific document management systems mentioned in the job description. Being proficient in these tools will not only help you in the role but also show your commitment to being well-prepared.
✨Tip Number 4
Prepare to discuss your experience with processing, slip production, and renewals in detail. Be ready to provide examples of how you've successfully managed similar tasks in the past, as this will demonstrate your capability to handle the responsibilities of the Client Support position.
We think you need these skills to ace Client Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Client Support role at Miller. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in client support, account management, or the insurance industry. Emphasise any technical roles you've held within Lloyd's or the London market, as well as your proficiency with Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the clients' business needs and your ability to provide effective support. Mention specific examples from your past experience that demonstrate your skills in managing renewals, liaising with teams, and producing documentation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Client Support role.
How to prepare for a job interview at Miller Insurance Services LLP
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of the Client Support role. Familiarise yourself with account management, client needs, and the insurance market to demonstrate your knowledge during the conversation.
✨Prepare Relevant Examples
Think of specific examples from your past experience that showcase your skills in client support, documentation preparation, and teamwork. Be ready to discuss how you've successfully managed client relationships or resolved issues in a timely manner.
✨Showcase Your Technical Knowledge
Since the role requires a good understanding of Lloyd's and London market insurance, be prepared to discuss your knowledge in this area. Highlight any relevant qualifications or experiences that demonstrate your expertise.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, the tools they use for documentation, or how they measure success in client support. This will reflect your enthusiasm and engagement.
