At a Glance
- Tasks: Provide top-notch support to clients and manage account needs effectively.
- Company: Join Miller, a leading firm with a strong reputation in client support.
- Benefits: Enjoy a competitive salary, generous pension, private medical insurance, and 25+ days of leave.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference by helping clients navigate their business and risk management needs.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
The predicted salary is between 28800 - 48000 £ per year.
We are currently recruiting for a a few roles in the Client Support space at Miller from Entry Level to experienced. Main responsibilities are to provide prompt, accurate and effective account management support directly to clients and client facing teams. Understand the clients' business and risk management needs and support the delivery of those needs through the provision of ongoing service Initiate and keep track of impending renewals, gathering renewal information in good time to enable terms to be obtained and firm orders placed Liaise with Account Executives / Client facing teams to ensure all relevant information is gathered in the preparation of market documentation (Renewals, Endorsements etc) and that it matches the client/markets requirements Develop and produce bespoke wordings for clients as well as developing other wording products as required Ensure agreed wording changes are incorporated within contracts as required Support the creation of presentations for both new and existing clients Prepare accurate and timely production of client documentation (Market Reform Contracts, Evidence of Cover, Policies, slips, wordings clauses etc) in accordance with client and market needs. Provide suggestions as to how cover can be enhanced where appropriate? Ensure that market documentation is closed in a timely manner, making particular note of Premium Payment Warranty provisions and contract certainty deadlines, diarising as appropriate Liaise with appropriate teams to assist the delivery and processing of insurance placements Maintain accurate and concise e-files (FLEX) and workflow using appropriate corporate document management systems, as well as providing updates and progress reports to management when required Liaise with compliance to ensure all procedures are followed Accurate and timely input and recording of data in all applicable systems, including processing of premium, submission of documentation for London Market with Xchanging and monitoring of signings where appropriate Liaise closely with other teams to ensure PPWs are met Perform quality control checks on all documentation (slips and wordings) prior to broking Review, monitor and provide resolution to technical questions from clients, markets, credit control, claims and the business unit, to ensure that the client's best interests are maintained Undertake / authorise second pair of eyes checks at relevant stages of the placement process Maintenance of slip and contract through quote and placement process using automation or e-platforms as necessary (ie PPL) Organise and assist with wordings contracts reviews in conjunction with Specialist and or Client teams Facilitate in the creation of Endorsements / MTA where necessary Assist with resolution of contractual issues Provide support to tender presentations Undertake overseas / electronic marketing of risk where necessary Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, best practise, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller. Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd's byelaws and FCA rules. Promote Miller brand and values to enhance Miller's reputation in the market
On top of a competitive salary we offer a fantastic benefits package including:
- 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
- Private Medical Insurance
- Medicare cash plan
- Minimum of 25 days annual leave (with flexibility to buy more)
- Life Assurance
- Income Protection
- Critical Illness cover
- Enhanced Maternity, Paternity Adoption and Shared Parental Leave
#J-18808-Ljbffr
Client Support in Ipswich employer: Miller Insurance Services LLP
Miller Insurance Services LLP is an excellent employer for those seeking to make a meaningful impact in the technology sector. With a strong focus on employee growth and development, we offer a collaborative work culture that encourages innovation and creativity. Our competitive benefits package, including a 10% pension contribution and private medical insurance, ensures that our team members are well-supported both personally and professionally.
Contact Details:
Miller Insurance Services LLP Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Support in Ipswich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Miller Insurance Services LLP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Miller Insurance Services LLP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support in Ipswich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Miller Insurance Services LLP:Your cover letter is your chance to shine! Tell us why you want to work at Miller Insurance Services LLP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Miller Insurance Services LLP!
How to prepare for a job interview at Miller Insurance Services LLP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
