Senior Associate – Client Development in London

Headquartered in London, we operate internationally and at Lloyd’s. With a global team of over 1000 people and 10 international offices, we’re able to advise from Brussels to Bermuda. As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsurers. For over 120 years we’ve been industry leaders in a variety of specialist areas.

Working here means the freedom to flourish. Whether you’re beginning your journey or ready to make your next move you’ll find a team of talented, inspirational people who care about their work and each other. What really sets us apart is our people. We’re a diverse range of passionate advocates for doing things differently. We work together as one team, and our aim is always the outcome that will benefit everyone.

The Client Development Team sits within Client & Market Development and works on behalf of UK Broking with responsibility for the management and development of UK Broking Key Strategic Broker partners and Distribution Strategy.

Key responsibilities include:

• Growth and Development of the Miller Client base - ensuring client, territorial and product opportunities are identified and, where appropriate, strategic delivery across UK Broking is delivered;
• Support and contribute to the team’s efforts for the UK Broking Distribution Strategy including the identification of new clients and territories and ensuring Business Units, Technology, Data & Innovation and UK Operations are aligned;
• Developing Strategic Client Plans, aligned to the Business;
• Management and co-ordination of all cross-selling opportunities presented to Miller;
• Corporate Relationship Management of Key Strategic Brokers and corporate representation and communication of Miller;
• Management of Bespoke TOBAs;
• Management of Preferred Broker Agreements including the negotiation of agreements and financial management thereof.

Role Responsibilities:

• Client Engagement & Stewardship
• Develop and maintain direct relationships with Miller's allocated Key and developing strategic clients;
• Lead the assessment and management of Preferred Broker Agreements for allocated Clients;
• Lead in the assessment and management of Bespoke TOBAs for allocated Clients;
• Attend key industry conferences, working with marketing to implement key client and marketing strategies;
• Ensure written Client Plans for allocated North American Key Strategic Clients;
• Use KPIs to monitor each allocated Strategic Client - including Revenue, GWP, Submissions and Hit Rate;
• Working alongside Business Units, identify new client opportunities with the aim of achieving GWP and Revenue Growth for UK Broking aligned to budgetary requirements;
• Assist in the provision of North American Client and Territorial insight.
• Enterprise Collaboration
• Act as the senior connector across Miller, bringing together expertise from across Business Units to ensure cross-sell opportunities are met and that our North American Strategic Clients are approached in a joined-up, client-centric and commercially effective way;
• Promote greater coordination, visibility and discipline across Business Units and Miller corporate entities;
• Act as a role model for collaboration, professionalism, commerciality and client focus.
• Relationship Building & Networking
• Build and maintain strong relationships with client stakeholders at multiple levels;
• Represent Miller at client meetings, industry events, and strategic forums.

Miller Specific Deliverables:

• Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls;
• Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules;
• Promote Miller brand and values to enhance Miller’s reputation in the market.

Qualifications:

• Excellent Microsoft Office skills (Excel and PowerPoint);
• Ideally 4-5 years insurance industry experience, ideally in a client-facing or strategic coordination role;
• Strong interpersonal and communication skills;
• Ability to build trust with clients and collaborate effectively across internal teams;
• Highly organised with a proactive mindset and strong attention to detail;
• Strong commercial acumen, with the ability to connect client needs to business opportunities;
• Comfortable working in a fast-paced environment with shifting priorities.

Why join the Client Development team?

This is a unique opportunity to be part of a growing, strategically important function at Miller. You work directly with and grow strategic relationships with key clients, work closely with senior leaders and play a key role in shaping how we deliver value across our client base.

On top of a competitive salary we offer a fantastic benefits package including:

• 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%;
• Private Medical Insurance;
• Minimum of 25 days annual leave (with flexibility to buy more);
• Life Assurance;
• Income Protection;
• Critical Illness cover;
• Enhanced Maternity, Paternity Adoption and Shared Parental Leave.

At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don’t hesitate to let us know.