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- Tasks: Coordinate client engagement and ensure exceptional experiences for strategic clients across North America.
- Company: Join Miller, a leading firm dedicated to client success and innovative solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be at the forefront of client strategy, building relationships and driving impactful initiatives.
- Qualifications: Strong relationship-building skills and commercial awareness are essential; experience in client-facing roles preferred.
- Other info: Miller values diversity and is committed to creating an inclusive workplace.
The predicted salary is between 43200 - 72000 £ per year.
Strategic Client Coverage Senior Associate
London Management services Experienced
We currently have an opening within our Client and Market Development Team
The Strategic Client Coverage Senior Associate will be responsible for coordinating client engagement and ensuring an exceptional client experience for a designated portfolio of strategic clients, prospects, and other key accounts, primarily across North America (USA and Canada). This role involves direct interaction with clients and requires a proactive, strategic thinker capable of collaborating across business units and senior leadership to drive client strategy, deepen relationships, and deliver value-added insights and initiatives.
As a client-facing position, it demands strong relationship-building skills, commercial awareness, and the ability to work across internal teams to enhance client strategy, engagement, and growth. The Senior Associate will lead and coordinate engagement for strategic clients and prospects, tailoring their approach based on client priorities and opportunities. They will act as the central point of contact for executing client strategy across business units, ensuring effective communication and timely responses to client enquiries. Responsibilities include creating and maintaining stewardship reports, action trackers, dashboard insights, and enquiry trackers to guarantee visibility and accountability across teams. The role also involves monitoring progress against strategic objectives, sharing relevant data and insights to align with client goals, and collaborating with marketing to deliver customised content and campaigns.
The Senior Associate will partner with Product Heads and Business Unit Leaders to ensure consistent and high-quality engagement across the organisation. They will also optimise internal coordination tools, such as Teams channels, SharePoint, meetings, and CRM systems, to deliver a unified client experience. Success stories and client wins will be tracked and shared across the business to encourage best practices and identify cross-selling opportunities. Additionally, the role includes maintaining and evolving marketing and territorial playbooks, ensuring contact data and market insights remain current and actionable. Mapping client offices and regional contacts using Excel or other tools will support targeted engagement strategies.
Relationship-building is a key aspect of the role, requiring the Senior Associate to establish and maintain strong connections with client stakeholders at various levels. They will represent Miller at client meetings, industry events, and strategic forums, actively promoting the Miller brand and values to enhance the organisation’s reputation in the market. Furthermore, the Senior Associate must fully adhere to Miller’s policies, procedures, and systems, ensuring compliance with legal, financial crime-related legislation, and regulatory requirements. They will also need to comply with external rules and standards relevant to their role, including Lloyd’s byelaws and FCA regulations.
** Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.
Strategic Client Coverage Senior Associate
“Ready to take the next step in your career?
Join Miller and be part of a team where your expertise drives success.
Apply today!
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Strategic Client Coverage Senior Associate employer: MILLER INSURANCE LLC
Contact Detail:
MILLER INSURANCE LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Client Coverage Senior Associate
✨Tip Number 1
Familiarise yourself with the key clients and industries that Miller serves, particularly in North America. Understanding their specific needs and challenges will help you tailor your approach during interviews and demonstrate your proactive thinking.
✨Tip Number 2
Network with current or former employees of Miller to gain insights into the company culture and expectations for the Strategic Client Coverage Senior Associate role. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in relationship-building and client engagement strategies. Be ready to share specific examples of how you've successfully managed client relationships and contributed to business growth in previous roles.
✨Tip Number 4
Stay updated on industry trends and best practices related to client engagement and strategic account management. Being knowledgeable about the latest developments will not only impress your interviewers but also show your commitment to delivering value to clients.
We think you need these skills to ace Strategic Client Coverage Senior Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Strategic Client Coverage Senior Associate. Tailor your application to highlight relevant experiences that demonstrate your ability to coordinate client engagement and enhance client strategy.
Highlight Relationship-Building Skills: Since this role requires strong relationship-building skills, ensure your CV and cover letter include specific examples of how you've successfully built and maintained client relationships in previous positions.
Showcase Commercial Awareness: Demonstrate your commercial awareness by including insights or examples of how you've contributed to business growth or client satisfaction in past roles. This will show that you understand the importance of aligning client goals with business objectives.
Tailor Your Application: Customise your CV and cover letter for this specific position. Use keywords from the job description, such as 'client engagement', 'strategic thinker', and 'cross-functional collaboration', to ensure your application resonates with the hiring team.
How to prepare for a job interview at MILLER INSURANCE LLC
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of what the Strategic Client Coverage Senior Associate role entails. Familiarise yourself with the responsibilities mentioned in the job description, such as client engagement and relationship-building, so you can discuss how your experience aligns with these requirements.
✨Showcase Your Relationship-Building Skills
Since this role heavily focuses on client interactions, be prepared to share specific examples of how you've successfully built and maintained relationships in previous positions. Highlight any strategies you've used to deepen client connections and enhance their experience.
✨Demonstrate Commercial Awareness
The interviewer will likely want to see that you understand the market landscape, especially in North America. Brush up on current trends and challenges in the industry, and be ready to discuss how these factors could impact client strategies and engagement.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific client situations or challenges. Think about past experiences where you had to coordinate across teams or manage client expectations, and be ready to articulate your thought process and outcomes clearly.
