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- Tasks: Drive continuous improvement initiatives across the business to enhance client experiences.
- Company: Join a leading firm committed to operational excellence and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Supportive environment with a focus on inclusivity and personal development.
- Why this job: Make a real impact by improving processes and empowering teams.
- Qualifications: Degree in process improvement or related field; 5+ years of relevant experience.
The predicted salary is between 60000 - 80000 £ per year.
The senior manager of operational excellence is responsible for the identification and analysis of continuous improvement programmes of work across the business in conjunction with our business leads in the UK, Asia and Europe. This work supports Miller’s value creation plan activity and drives operational improvements to quality, delivery and cost for the benefit of our clients.
Role Responsibilities
- Work cross functionally to support the identification of improvements in our client’s end-to-end journey.
- Support Miller to prioritise and deliver process improvement activity that drives value creation.
- Use a methodical and data driven approach to quantify business problems, ensuring to track and measure benefits delivered.
- Lead elicitation sessions and apply various techniques to get a more in-depth understanding of the problems.
- Document future business processes by producing process maps and descriptions.
- Effectively communicate the analysis results and proposed changes to stakeholders.
- Work with operational teams across Miller to embed a culture of continuous improvement and problem solving together.
- Empower individuals to improve their own processes within an agreed framework of change; coach and mentor teams and individuals across Miller to upskill the organisation in ways of working.
Qualifications
- A degree or professional process or process improvement qualification.
Knowledge
- Understanding of Process Improvement methodology.
- Strong analytical, problem-solving, and decision-making skills.
Experience
- At least 5 years experience in an operational excellence, continuous improvement or change role. Preferably in insurance broking.
At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don’t hesitate to let us know.
Senior Manager of Operational Excellence employer: MILLER INSURANCE LLC
Contact Detail:
MILLER INSURANCE LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager of Operational Excellence
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Manager of Operational Excellence role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to operational excellence. Think about how you can showcase your analytical and problem-solving skills, especially with real-life examples from your past experiences. We want you to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings at Miller and tailor your approach to show how you can drive value creation and continuous improvement in their operations.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how you can contribute to embedding a culture of continuous improvement at Miller.
We think you need these skills to ace Senior Manager of Operational Excellence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Manager of Operational Excellence. Highlight your experience in operational excellence and continuous improvement, especially if you've worked in insurance broking. We want to see how your skills align with our needs!
Showcase Your Achievements: When writing your application, don’t just list your responsibilities. Instead, focus on what you’ve achieved in previous roles. Use data and examples to illustrate how you’ve driven improvements and created value – this is key for us at Miller!
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Avoid jargon unless it’s relevant to the role. Remember, we’re looking for someone who can communicate effectively with stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team at Miller!
How to prepare for a job interview at MILLER INSURANCE LLC
✨Know Your Process Improvement Methodologies
Make sure you brush up on various process improvement methodologies like Lean, Six Sigma, or Kaizen. Be ready to discuss how you've applied these in your previous roles and the impact they had on operational excellence.
✨Quantify Your Achievements
Prepare specific examples where you've used a data-driven approach to solve business problems. Highlight how you tracked and measured the benefits delivered, as this will show your analytical skills and ability to drive value creation.
✨Engage with Stakeholders
Think about how you've effectively communicated analysis results and proposed changes to stakeholders in the past. Be ready to share examples of how you led elicitation sessions and collaborated cross-functionally to support improvements.
✨Show Your Coaching Skills
Since mentoring is key in this role, come prepared with examples of how you've empowered teams to improve their processes. Discuss any frameworks you've used to coach individuals and how you fostered a culture of continuous improvement.