Portfolio Solutions Analyst - Business Operations

Management services London

About us: Headquartered in London, we operate internationally and at Lloyd’s. With a global team of over 1000 people and 10 international offices, we’re able to advise from Brussels to Bermuda. As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsurers. For over 120 years we’ve been industry leaders in a variety of specialist areas.

Working here: A career with us means the freedom to flourish. Whether you’re beginning your journey or ready to make your next move you’ll find a team of talented, inspirational people who care about their work and each other. What really sets us apart is our people. We’re a diverse range of passionate advocates for doing things differently. We work together as one team, and our aim is always the outcome that will benefit everyone.

What you’ll do: You will support the effective onboarding, governance, performance monitoring and ongoing delivery of Miller facilities. Working closely with the CBO and key internal stakeholders, you will produce high-quality management information and presentations that enable informed decision-making, and you’ll help ensure facilities are operated in line with contractual and governance requirements.

Key responsibilities:

• Facility onboarding & delivery: Support and coordinate onboarding of new facilities, ensuring documentation, data and operational readiness are in place. Coordinate and help deliver contracted facility services, tracking actions and milestones through to completion.
• Performance monitoring, MI & optimisation: Compile and manage portfolio management information (MI) to support oversight and decision-making. Monitor facility performance, highlight trends, and support optimisation opportunities. Ensure appropriate data governance is applied to facility and portfolio information.
• Stakeholder & market engagement: Build strong working relationships with Business Unit leaders, senior management and key functions (especially Operations, Finance, Data, Actuarial and Planning). Liaise with external parties including operational platform providers and facility insurers. Organise, host and support review and renewal meetings, ensuring materials and outputs are timely and accurate.
• Insight & presentation: Become an expert user of Miller’s Power BI dashboards, using insight to inform recommendations and reporting. Draft and prepare market and internal presentations in collaboration with the CBO. Create clear, engaging and accurate PowerPoint presentations that communicate key messages effectively.
• Quality and continuous improvement: Delivers routine work largely autonomously and to agreed standards. Maintains accuracy and attention to detail, even under pressure. Actively seeks feedback and identifies opportunities to improve processes and efficiency.
• Planning and organising: Plans and prioritises work to meet deadlines and manage interruptions. Communicates progress and adapts plans as needed. Contributes to short- to medium-term planning and process improvements; may manage small projects.
• Problem solving and decision making: Resolves routine issues independently and escalates appropriately. Analyses information to identify key issues, options and impacts. Supports others with information and helps resolve common problems.
• Influencing, persuading and communicating with others: Communicates clearly and concisely, adapting message and channel to the audience. Handles some challenging questions and conversations related to own work. Contributes to team communication planning where appropriate.
• Client servicing and account management: Provides prompt service and accurate information to clients/market partners. Understands needs and provides insight that supports informed decisions. Builds strong relationships; supports moderately complex accounts with minimal guidance.

Qualifications, Knowledge & skills:

• Supporting University Degree or Certifications
• Knowledge of the Lloyd’s insurance market.
• Able to research and obtain external data and extract internal data accurately under pressure.
• Able to interpret data, identify trends and convert data into meaningful information.
• Strong capability to build intuitive exhibits and presentations that communicate insights clearly.
• Confident presenter to small and large audiences, ensuring key messages are understood.

At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don’t hesitate to let us know. Ready to take the next step in your career? Join Miller and be part of a team where your expertise drives success.