At a Glance
- Tasks: Provide top-notch support to clients and manage insurance renewals effectively.
- Company: Join a leading independent (re)insurance broking firm with a global presence.
- Benefits: Enjoy a competitive salary, generous leave, and a fantastic benefits package.
- Other info: Opportunities for career growth in a supportive and inclusive environment.
- Why this job: Be part of a diverse team that values collaboration and innovation in the insurance industry.
- Qualifications: Strong skills in insurance or administration are essential.
The predicted salary is between 30000 - 40000 £ per year.
Headquartered in London, we operate internationally and at Lloyd’s. With a global team of over 1000 people and 10 international offices, we’re able to advise from Brussels to Bermuda. As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsurers. For over 120 years we’ve been industry leaders in a variety of specialist areas.
Working here: A career with us means the freedom to flourish. Whether you’re beginning your journey or ready to make your next move you’ll find a team of talented, inspirational people who care about their work and each other. What really sets us apart is our people. We’re a diverse range of passionate advocates for doing things differently. We work together as one team, and our aim is always the outcome that will benefit everyone.
What you’ll do: We have a few different positions available within our Client Support team at Miller, some of which are on a fixed term basis and some which are permanent. We are looking for individuals with strong transferable skills within insurance and/or administration. The main purpose of this role is to provide prompt, accurate and effective account management support directly to clients and client facing teams. This role is located in Ipswich with some London travel desired.
Role Responsibilities:- Understand the clients’ business and risk management needs and support the delivery of those needs through the provision of ongoing service.
- Initiate and keep track of impending renewals, gathering renewal information in good time to enable terms to be obtained and firm orders placed.
- Liaise with Account Executives / Client facing teams to ensure all relevant information is gathered in the preparation of market documentation (Renewals, Endorsements etc) and that it matches the client/markets requirements.
- Develop and produce bespoke wordings for clients as well as developing other wording products as required.
- Ensure agreed wording changes are incorporated within contracts as required.
- Support the creation of presentations for both new and existing clients.
- Prepare accurate and timely production of client documentation (Market Reform Contracts, Evidence of Cover, Policies, slips, wordings clauses etc) in accordance with client and market needs. Provide suggestions as to how cover can be enhanced where appropriate.
- Ensure that market documentation is closed in a timely manner, making particular note of Premium Payment Warranty provisions and contract certainty deadlines, diarising as appropriate.
- Liaise with appropriate teams to assist the delivery and processing of insurance placements.
- Maintain accurate and concise e-files (FLEX) and workflow using appropriate corporate document management systems, as well as providing updates and progress reports to management when required.
- Liaise with compliance to ensure all procedures are followed.
- Accurate and timely input and recording of data in all applicable systems, including processing of premium, submission of documentation for London Market with Xchanging and monitoring of signings where appropriate.
- Liaise closely with other teams to ensure PPWs are met.
- Perform quality control checks on all documentation (slips and wordings) prior to broking.
- Review, monitor and provide resolution to technical questions from clients, markets, credit control, claims and the business unit, to ensure that the client’s best interests are maintained.
- Undertake / authorise second pair of eyes checks at relevant stages of the placement process.
- Maintenance of slip and contract through quote and placement process using automation or e-platforms as necessary (ie PPL).
- Organise and assist with wordings contracts reviews in conjunction with Specialist and/or Client teams.
- Facilitate in the creation of Endorsements / MTA where necessary.
- Assist with resolution of contractual issues.
- Provide support to tender presentations.
- Undertake overseas / electronic marketing of risk where necessary.
- Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, best practice, training material, and embedded in its systems and controls.
- Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.
- Promote Miller brand and values to enhance Miller’s reputation in the market.
On top of a competitive salary we offer a fantastic benefits package including:
- 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
- Private Medical Insurance.
- Minimum of 25 days annual leave (with flexibility to buy more).
- Life Assurance.
- Income Protection.
- Critical Illness cover.
- Enhanced Maternity, Paternity Adoption and Shared Parental Leave.
At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don’t hesitate to let us know.
Ready to take the next step in your career? Join Miller and be part of a team where your expertise drives success.
Client Support Specialist – Insurance & Renewals in Ipswich employer: MILLER INSURANCE LLC
Miller is an exceptional employer that fosters a collaborative and inclusive work culture, where employees are encouraged to thrive and develop their skills. With a strong commitment to employee growth, competitive benefits including a generous pension scheme, private medical insurance, and ample annual leave, working in Ipswich offers the unique advantage of being part of a global team dedicated to innovation in the (re)insurance industry. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Specialist – Insurance & Renewals in Ipswich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out as someone who genuinely cares about being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Client Support Specialist role. Tailor your examples to show how you can meet their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Miller.
We think you need these skills to ace Client Support Specialist – Insurance & Renewals in Ipswich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Support Specialist role. Highlight your relevant experience in insurance and administration, and show us how your skills align with what we’re looking for.
Showcase Your Communication Skills:As a Client Support Specialist, you'll be liaising with clients and teams regularly. Use your application to demonstrate your strong communication skills. Share examples of how you've effectively managed client relationships or resolved issues in the past.
Be Detail-Oriented:Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. We want to see that you can produce accurate and timely documentation, so make sure your application reflects that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at Miller!
How to prepare for a job interview at MILLER INSURANCE LLC
✨Know Your Stuff
Before the interview, make sure you understand the insurance industry and the specific role of a Client Support Specialist. Familiarise yourself with common terms and processes, especially around renewals and account management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your transferable skills during the interview. Think about your previous experiences in administration or client support and how they relate to the responsibilities outlined in the job description. Be ready to provide examples of how you've successfully managed client relationships or handled documentation in the past.
✨Ask Smart Questions
Prepare thoughtful questions to ask your interviewers. This could be about the team dynamics, the company culture, or how success is measured in the role. Asking insightful questions not only shows your interest but also helps you determine if the company is the right fit for you.
✨Be Personable
Since this role involves a lot of client interaction, it's important to demonstrate your interpersonal skills. Be friendly, approachable, and professional during the interview. Show that you can communicate effectively and build rapport, as these are key traits for a Client Support Specialist.
