Client Support - Management Services in Ipswich

Headquartered in London, we operate internationally and at Lloyd’s. With a global team of over 1000 people and 10 international offices, we’re able to advise from Brussels to Bermuda. As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsurers. For over 120 years we’ve been industry leaders in a variety of specialist areas.

Working here: A career with us means the freedom to flourish. Whether you’re beginning your journey or ready to make your next move you’ll find a team of talented, inspirational people who care about their work and each other. What really sets us apart is our people. We’re a diverse range of passionate advocates for doing things differently. We work together as one team, and our aim is always the outcome that will benefit everyone.

What you’ll do: We have a few different positions available within our Client Support team at Miller, some of which are on a fixed term basis and some which are permanent. We are looking for individuals with strong transferable skills within insurance and/or administration. The main purpose of this role is to provide prompt, accurate and effective account management support directly to clients and client facing teams. This role is located in Ipswich with some London travel desired.

• Understand the clients’ business and risk management needs and support the delivery of those needs through the provision of ongoing service.
• Initiate and keep track of impending renewals, gathering renewal information in good time to enable terms to be obtained and firm orders placed.
• Liaise with Account Executives / Client facing teams to ensure all relevant information is gathered in the preparation of market documentation (Renewals, Endorsements etc) and that it matches the client/markets requirements.
• Develop and produce bespoke wordings for clients as well as developing other wording products as required.
• Ensure agreed wording changes are incorporated within contracts as required.
• Support the creation of presentations for both new and existing clients.
• Prepare accurate and timely production of client documentation (Market Reform Contracts, Evidence of Cover, Policies, slips, wordings clauses etc) in accordance with client and market needs. Provide suggestions as to how cover can be enhanced where appropriate.
• Ensure that market documentation is closed in a timely manner, making particular note of Premium Payment Warranty provisions and contract certainty deadlines, diarising as appropriate.
• Liaise with appropriate teams to assist the delivery and processing of insurance placements.
• Maintain accurate and concise e-files (FLEX) and workflow using appropriate corporate document management systems, as well as providing updates and progress reports to management when required.
• Liaise with compliance to ensure all procedures are followed.
• Accurate and timely input and recording of data in all applicable systems, including processing of premium, submission of documentation for London Market with Xchanging and monitoring of signings where appropriate.
• Liaise closely with other teams to ensure PPWs are met.
• Perform quality control checks on all documentation (slips and wordings) prior to broking.
• Review, monitor and provide resolution to technical questions from clients, markets, credit control, claims and the business unit, to ensure that the client’s best interests are maintained.
• Undertake / authorise second pair of eyes checks at relevant stages of the placement process.
• Maintenance of slip and contract through quote and placement process using automation or e-platforms as necessary (ie PPL).
• Organise and assist with wordings contracts reviews in conjunction with Specialist and/or Client teams.
• Facilitate in the creation of Endorsements / MTA where necessary.
• Assist with resolution of contractual issues.
• Provide support to tender presentations.
• Undertake overseas / electronic marketing of risk where necessary.
• Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, best practice, training material, and embedded in its systems and controls.
• Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.
• Promote Miller brand and values to enhance Miller’s reputation in the market.

On top of a competitive salary we offer a fantastic benefits package including:

• 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
• Private Medical Insurance.
• Minimum of 25 days annual leave (with flexibility to buy more).
• Life Assurance.
• Income Protection.
• Critical Illness cover.
• Enhanced Maternity, Paternity Adoption and Shared Parental Leave.

At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don’t hesitate to let us know.

Ready to take the next step in your career? Join Miller and be part of a team where your expertise drives success.