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- Tasks: Lead quality assurance processes and manage a dynamic team to ensure top-notch standards.
- Company: Join Miller, a leading management services firm committed to excellence and innovation.
- Benefits: Enjoy a competitive salary, 10% pension contribution, private medical insurance, and 25+ days annual leave.
- Why this job: Be part of a culture that values continuous improvement and collaboration while making a real impact.
- Qualifications: Degree or professional insurance qualification with 7+ years in quality assurance or related fields.
- Other info: Miller promotes an inclusive environment and offers flexible leave options for work-life balance.
The predicted salary is between 43200 - 72000 £ per year.
Group Senior Quality Assurance Manager – Management Services
Experienced London Management services
A new opportunity has arisen for a Group Senior Quality Assurance Manager, who will be responsible for overseeing and managing the quality assurance processes and team within Miller. This includes developing and implementing quality management strategies, ensuring compliance with regulations, and promoting continuous improvement initiatives.
Role Responsibilities
• Develop the Group’s quality assurance framework, taking a risk-based approach.
• Managing test planning, execution, and reporting to ensure that all aspects of the QA and PA process are followed.
• Identifying areas for improvement in QA and PA processes, developing and implementing new strategies, and tracking the effectiveness of those changes.
• Reviewing the quality and accuracy of the work produced by the broking teams via file reviews, focusing on minimising the E&O risk across the Group.
• Work collaboratively with broking teams to address issues and monitor actions through to conclusion.
• Review the quality and accuracy of the work produced by other members of the Quality Assurance and Process Assurance team, providing coaching and training where required.
• Articulating performance trends via a suite of reports and make practical suggestions regarding corrective actions.
Qualifications
A degree or professional insurance qualification
Knowledge
Understanding of Process Improvement methodology.
Strong analytical, problem-solving, and decisionmaking skills.
Experience
At least 7 years experience in a similar role with a proven experience of building a QA and PA framework.
Applicants will also be considered from a claims ortechnical discipline such as wordings as long as they have at least 7 years of experience.
On top of a competitive salary we offer a fantastic benefits package including:
• 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
• Private Medical Insurance
• Medicare cash plan
• Minimum of 25 days annual leave (with flexibility to buy more)
• Life Assurance
• Income Protection
• Critical Illness cover
• Enhanced Maternity, Paternity Adoption and Shared Parental Leave
** Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.
Group Senior Quality Assurance Manager – Management Services
Ready to take the next step in your career?
Join Miller and be part of a team where your expertise drives success. Apply today
Group Senior Quality Assurance Manager, Management Services
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Group Senior Quality Assurance Manager - Management Services employer: MILLER INSURANCE LLC
Contact Detail:
MILLER INSURANCE LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Senior Quality Assurance Manager - Management Services
✨Tip Number 1
Familiarise yourself with the latest quality assurance frameworks and methodologies relevant to the insurance industry. This will not only help you understand the expectations of the role but also allow you to speak confidently about how you can contribute to developing and implementing these strategies at Miller.
✨Tip Number 2
Network with professionals in the quality assurance and insurance sectors. Attend industry events or join relevant online forums to connect with others who may have insights into the company culture at Miller or the specific challenges they face in quality assurance.
✨Tip Number 3
Prepare to discuss your experience in managing teams and driving process improvements. Be ready to share specific examples of how you've successfully implemented QA frameworks in previous roles, as this will demonstrate your capability to lead the QA team at Miller.
✨Tip Number 4
Research Miller's current quality assurance practices and any recent news related to their operations. This knowledge will enable you to tailor your discussions during interviews, showing that you're genuinely interested in the company and its commitment to quality management.
We think you need these skills to ace Group Senior Quality Assurance Manager - Management Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality assurance and management services. Focus on your achievements in developing QA frameworks and any specific methodologies you've implemented.
Craft a Compelling Cover Letter: In your cover letter, express your passion for quality assurance and how your background aligns with the responsibilities outlined in the job description. Mention specific examples of past successes in similar roles.
Highlight Relevant Qualifications: Clearly state your degree or professional insurance qualifications and any additional certifications related to process improvement or quality management. This will demonstrate your commitment to the field.
Showcase Analytical Skills: Emphasise your strong analytical and problem-solving skills in both your CV and cover letter. Provide examples of how you've used these skills to improve QA processes or resolve issues in previous roles.
How to prepare for a job interview at MILLER INSURANCE LLC
✨Understand the Quality Assurance Framework
Familiarise yourself with the key components of a quality assurance framework. Be prepared to discuss how you would develop and implement such a framework, especially in a risk-based context, as this will be crucial for the role.
✨Showcase Your Analytical Skills
Highlight your strong analytical and problem-solving skills during the interview. Prepare examples from your past experience where you've successfully identified areas for improvement and implemented effective strategies.
✨Emphasise Collaboration
Since the role involves working closely with broking teams, be ready to discuss your experience in collaborative environments. Share specific instances where you addressed issues and monitored actions to resolution, showcasing your teamwork abilities.
✨Prepare for Technical Questions
Expect technical questions related to quality assurance and process improvement methodologies. Brush up on relevant concepts and be ready to articulate how you've applied these methodologies in your previous roles.
