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- Tasks: Support quality assurance by testing, identifying issues, and recommending improvements.
- Company: Join Miller, a leading management services firm committed to excellence.
- Benefits: Enjoy a competitive salary, 10% pension, private medical insurance, and 25+ days leave.
- Why this job: Be part of a collaborative team that values your expertise and drives impactful change.
- Qualifications: Degree or professional insurance qualification preferred; 5 years experience required.
- Other info: Miller promotes an inclusive environment and offers flexible leave options.
The predicted salary is between 43200 - 72000 £ per year.
Group Quality and Process Assurance Specialist- Management Services
Experienced London Management services
A new opportunity has arisen for a Group quality and process Assurance specialist who\’s main role will be to support Miller by conducting testing, identifying issues, and recommending improvements. This role also involves documenting quality assurance activities, communicating findings to relevant parties, and potentially training others on quality processes.
Role Responsibilities
• Carry out an allocated number of file reviews per month to check the quality and accuracy of the work produced by the broking teams both in terms of technical coverage/client requirements and process adherence;
• Analyse and summarise key findings and trends and work collaberatively to find solutions to any process gaps, training and or system issues;
• Support any deep dive reviews and assurance activities for specific process and performance outcomes.
• Drive and track identified actions through to successful delivery in collabration with the business.
• Maintain and update regular reporting for the all relevant governance fourms.
• Work with 2nd line and 3rd line colleagues to support strong working partnerships.
• Attending meetings and providing updates/reports as required.
Qualification
• A degree or professional insurance qualification preferred.
Knowledge
• Understanding of Process Improvement methodology.
• Strong analytical, problem-solving, and decisionmaking skills
Experience
• At least 5 years experience in a similar role. Applicants will also be considered from a claims or technical discipline such as wordings as long as they have at least 5 years of experience.
On top of a competitive salary we offer a fantastic benefits package including:
• 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
• Private Medical Insurance
• Medicare cash plan
• Minimum of 25 days annual leave (with flexibility to buy more)
• Life Assurance
• Income Protection
• Critical Illness cover
• Enhanced Maternity, Paternity Adoption and Shared Parental Leave
** Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.
Group Quality and Process Assurance Specialist- Management Services
Ready to take the next step in your career? Join Miller and be part of a team where your expertise drives success. Apply today
Group Quality and Process Assurance Specialist – Management Services
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Group Quality and Process Assurance Specialist- Management Services employer: MILLER INSURANCE LLC
Contact Detail:
MILLER INSURANCE LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Quality and Process Assurance Specialist- Management Services
✨Tip Number 1
Familiarise yourself with the specific quality assurance methodologies used in the insurance sector. Understanding these processes will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals already working in quality assurance roles within the insurance industry. Engaging with them can provide insights into the company culture at Miller and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your analytical and problem-solving skills in detail. Think of specific examples from your past experience where you've successfully identified issues and implemented improvements.
✨Tip Number 4
Stay updated on the latest trends and challenges in the insurance industry, particularly around process improvement. This knowledge will help you articulate how you can contribute to Miller's success during discussions.
We think you need these skills to ace Group Quality and Process Assurance Specialist- Management Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality assurance and process improvement. Use specific examples from your past roles that demonstrate your analytical and problem-solving skills, as well as your ability to work collaboratively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities listed in the job description, particularly your experience in conducting reviews and identifying process gaps.
Showcase Relevant Qualifications: If you have a degree or professional insurance qualification, make sure to mention it prominently. Also, highlight any certifications or training related to process improvement methodologies that could set you apart from other candidates.
Prepare for Potential Questions: Think about how you would answer questions related to your experience in quality assurance and process improvement. Be ready to discuss specific instances where you identified issues and implemented successful solutions.
How to prepare for a job interview at MILLER INSURANCE LLC
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities outlined in the job description. Familiarise yourself with quality assurance processes and how they apply to management services, as this will help you articulate your relevant experience effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to analyse data. Prepare examples from your past experience where you've identified issues and implemented improvements, as this aligns closely with the role's requirements.
✨Showcase Your Analytical Skills
Since the role requires strong analytical abilities, be ready to discuss specific tools or methodologies you’ve used in previous positions. Highlight any experience with process improvement methodologies and how they contributed to successful outcomes.
✨Demonstrate Collaboration Skills
The job involves working closely with various teams, so be prepared to discuss how you've successfully collaborated with others in the past. Share examples of how you’ve built strong working relationships and communicated findings effectively to different stakeholders.
