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- Tasks: Support customer services with admin duties and manage communications effectively.
- Company: Miller Homes, dedicated to building better homes and communities.
- Benefits: Competitive salary, 26 days leave, birthday off, and a 10% bonus.
- Why this job: Join a team that values people and planet while making a real impact.
- Qualifications: Experience in customer service, strong communication, and computer skills required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Customer Services Coordinator to join our Customer Services team in the Teesside region. The main duties of the role are to support the customer services department with key administrative duties working alongside the co-ordination role.
RESPONSIBILITIES:- To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home.
- Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner.
- To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.
- To ensure accurate and speedy data input into the customer service operating system.
- Experience working in a customer services role, ideally within Housebuilding, Property or Construction.
- Ability to provide concise and accurate written or numerical reports when required.
- Confident communicator both verbally and written.
- Computer literate (especially Word & Excel) with good administrative skills essential.
- Competitive basic salary.
- 26 days annual leave + public holidays + your birthday off.
- Opportunity to earn 10% bonus.
- Company contribute 6.5% to your pension, plus other benefits.
Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period. This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.
(No Agencies Please)
Before taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction.
Customer Services Coordinator - Worcester employer: Miller Homes
Contact Detail:
Miller Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator - Worcester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Miller Homes. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Customer Services Coordinator. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your communication skills! Since this role involves dealing with customers and colleagues, be ready to demonstrate your ability to communicate clearly and professionally. Use examples from your past experiences to highlight your strengths.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Miller Homes site. It shows initiative and ensures your application gets to the right people quickly. Plus, it’s super easy to do!
We think you need these skills to ace Customer Services Coordinator - Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Coordinator role. Highlight relevant experience in customer service, especially in housebuilding or construction, and showcase your administrative skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Miller Homes. Be concise, but make sure to include your current salary and notice period as requested.
Be Professional and Courteous: Remember, first impressions count! When filling out the application form, ensure you communicate professionally. This reflects your ability to uphold the core values of the business.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed and processed quickly. Don’t wait too long; apply as soon as you can!
How to prepare for a job interview at Miller Homes
✨Know the Company Inside Out
Before your interview, take some time to research Miller Homes. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role is all about customer service, prepare examples from your past experiences where you handled customer queries or complaints successfully. Highlight your ability to communicate clearly and professionally, especially in a pressurised environment.
✨Be Ready with Administrative Examples
As a Customer Services Coordinator, you'll need strong administrative skills. Think of specific instances where you've demonstrated your proficiency with tools like Word and Excel, and be prepared to discuss how you manage data input and documentation efficiently.
✨Practice Common Interview Questions
Anticipate questions related to your experience in customer service, particularly in housebuilding or construction. Practising your responses can help you articulate your thoughts clearly and confidently during the interview.
