At a Glance
- Tasks: Support our customer services team with key admin duties and ensure smooth communication.
- Company: Join Miller Homes, where we build better places for people and communities.
- Benefits: Enjoy a competitive salary, 26 days off, and a chance to earn a bonus.
- Other info: Great career growth opportunities in a dynamic and friendly workplace.
- Why this job: Make a real difference in customer experiences while thriving in a supportive environment.
- Qualifications: Experience in customer service, strong communication skills, and computer literacy required.
The predicted salary is between 30000 - 40000 £ per year.
Warrington, Cheshire, WA3 6YF
Competitive salary + attractive benefits
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Senior Customer Services Coordinator to join our Customer Services team in the North West region. The main duties of the role are to support the customer services department with key administrative duties working alongside the co-ordination role.
RESPONSIBILITIES:
- To ensure accurate and speedy data input into the customer service operating system
- To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
- Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
- To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.
REQUIREMENTS:
- Experience working in a customer services role, ideally within Housebuilding, Property or Construction
- Ability to provide concise and accurate written or numerical reports when required
- Confident communicator both verbally and written
- Computer literate (especially Word & Excel) with good administrative skills essential
WHAT WE OFFER:
- Competitive basic salary
- 26 days annual leave + public holidays + your birthday off
- Opportunity to earn 10% bonus
- Company contribute 6.5% to your pension, plus other benefits
Senior Customer Service Coordinator in Warrington employer: Miller Homes
At Miller Homes, we pride ourselves on being an exceptional employer, fostering a supportive and collaborative work culture in Warrington. Our commitment to employee growth is evident through competitive salaries, generous annual leave, and a bonus structure that rewards hard work. Join us to be part of a team dedicated to building better homes and communities, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Coordinator in Warrington
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Miller Homes on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your experiences. We want to see how you shine under pressure!
✨Tip Number 3
Show off your tech skills! Since the role requires good computer literacy, brush up on your Word and Excel skills. Maybe create a quick spreadsheet to demonstrate your organisational skills during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Miller Homes team.
We think you need these skills to ace Senior Customer Service Coordinator in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Senior Customer Services Coordinator role. Highlight your customer service experience, especially in housebuilding or construction, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join Miller Homes and how your background aligns with our mission of creating better places for people and communities.
Showcase Your Communication Skills:Since this role requires effective communication, make sure your application is clear and concise. Use professional language and check for any typos or errors – we want to see your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Miller Homes
✨Know the Company Inside Out
Before your interview, take some time to research Miller Homes. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills, especially in high-pressure situations. Think about how you’ve handled difficult customers or resolved issues quickly, as this role requires effective communication and problem-solving.
✨Be Ready for Technical Questions
Since the role involves data input and administrative tasks, brush up on your computer skills, particularly in Word and Excel. Be prepared to discuss how you’ve used these tools in previous roles and any relevant software you’re familiar with.
✨Practice Professional Communication
As a Senior Customer Services Coordinator, you'll need to communicate clearly and professionally. Practice articulating your thoughts and responses out loud. Consider doing mock interviews with a friend to refine your verbal communication skills.
