At a Glance
- Tasks: Perform multi-trade remedial tasks in homes, ensuring top-notch customer service.
- Company: Join Miller Homes, a leading housebuilder known for excellent customer service.
- Benefits: Enjoy a competitive salary, 26 days leave, and a bonus opportunity.
- Other info: Great career growth potential and a supportive team environment.
- Why this job: Be the face of customer service and make a real difference in people's homes.
- Qualifications: Experience in a similar role with skills in joinery, plastering, and customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are looking to recruit a Customer Services Technician to join our team in the North‑East region. The role will see you carry out multi‑trade remedial tasks in occupied/unoccupied properties in a safe, resourceful and workmanlike manner, and uphold the core values of the Miller Homes business in relation to the much‑coveted excellent levels of Customer Service we deliver, being the face of Miller Homes Customer Service in the field.
Responsibilities:
- Carry out work diligently and safely in line with the company SH&E Management System.
- Liaise directly with the Central Office Hub to provide status reports of on‑going and completed tasks.
- Always be of smart appearance and ensure you have the relevant footwear and protection appropriate to the task assigned to you, prior to entering and working in occupied properties.
- Obtain signed satisfaction/completion notifications from our customers following completion of remedial tasks, where possible.
Requirements:
- Experience in a similar role, ideally with another housebuilder.
- Multi‑skilled.
- Sound knowledge of joinery, general labouring and bricklaying, general plaster patching, painting and decorating.
- Ability to offer courteous, exemplary and efficient customer service at all times.
- Ability to form strong professional relationships and liaise regularly with different disciplines within the business to assist you in achieving your daily goals.
What We Offer:
- Competitive basic salary.
- 26 days annual leave + public holidays + your birthday off.
- Opportunity to earn a 10% bonus.
- Company contributes 6.5% towards pension, plus other benefits.
- Competitive salary + attractive benefits.
Customer Service Technician in Sunderland employer: Miller Homes
Miller Homes is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Sunderland, our team enjoys competitive salaries, generous annual leave, and the opportunity to earn bonuses, all while delivering outstanding customer service in a dynamic environment. Join us to be part of a company that values your contributions and fosters strong relationships within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Technician in Sunderland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Miller Homes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Miller Homes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Technician in Sunderland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Miller Homes:Your cover letter is your chance to shine! Tell us why you want to work at Miller Homes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Miller Homes!
How to prepare for a job interview at Miller Homes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
