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- Tasks: Support customer services with key admin duties and effective communication.
- Company: Miller Homes, dedicated to building better places for people and communities.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Dynamic role in a thriving industry with potential for career advancement.
- Why this job: Join a team that values customer satisfaction and community impact.
- Qualifications: Experience in customer services, strong communication skills, and computer literacy.
The predicted salary is between 30000 - 40000 £ per year.
About the role
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Senior Customer Services Coordinator to join our Customer Services team in the West Midlands region. The main duties of the role are to support the customer services department with key administrative duties working alongside the co-ordination role.
RESPONSIBILITIES:
- To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home.
- Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner.
- To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.
- To ensure accurate and speedy data input into the customer service operating system.
REQUIREMENTS:
- Experience working in a customer services role, ideally within Housebuilding, Property or Construction.
- Ability to provide concise and accurate written or numerical reports when required.
- Confident communicator both verbally and written.
- Computer literate (especially Word).
Senior Customer Services Coordinator - Worcester employer: Miller Homes
Contact Detail:
Miller Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Services Coordinator - Worcester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Miller Homes. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching Miller Homes and their values. Show us that you understand their mission of creating better places for people and communities. Tailor your answers to reflect how you can contribute to that vision.
✨Tip Number 3
Practice your communication skills! As a Senior Customer Services Coordinator, you'll need to be a confident communicator. Role-play common interview questions with a friend to get comfortable expressing your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Senior Customer Services Coordinator - Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that are relevant to the Senior Customer Services Coordinator role. Highlight your customer service experience, especially in housebuilding or construction, to show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join Miller Homes and how your background aligns with our mission of creating better places for people and communities. Keep it concise but impactful!
Showcase Your Communication Skills: Since this role requires excellent communication, make sure your written application is clear and professional. Use proper grammar and structure to demonstrate your ability to communicate effectively, just like you would in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Miller Homes
✨Know the Company Inside Out
Before your interview, take some time to research Miller Homes. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare specific examples from your past experiences where you handled challenging situations or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Practice Professional Communication
As a Senior Customer Services Coordinator, you'll need to communicate clearly and professionally. Practice articulating your thoughts and responses out loud. Consider doing mock interviews with a friend to get comfortable with your delivery.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle various customer service situations. Think about potential challenges you might face in the role and how you would resolve them while maintaining professionalism and dignity.