At a Glance
- Tasks: Lead customer service delivery and ensure top-notch support for our clients.
- Company: Miller Homes, dedicated to building better places for people and communities.
- Benefits: Competitive salary, 26 days leave, birthday off, and a potential 20% bonus.
- Other info: Join a resilient team focused on continuous improvement and community impact.
- Why this job: Make a real difference in customer satisfaction and improve service quality.
- Qualifications: Experience in senior customer services management, preferably in construction.
The predicted salary is between 50000 - 60000 € per year.
About the role
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Regional Customer Services Manager to join our team in the Scotland West region. The role of Regional Customer Services Manager will see you lead and direct the regional Customer Services function, ensuring high‑quality service delivery, effective workflow, and consistently positive customer outcomes across the full post‑completion customer journey. The role has overall accountability for operational performance, customer satisfaction, warranty and NHBC obligations, cost control, and continuous improvement across Customer Services administration, coordination, inspection, and field teams.
Responsibilities
- Take overall responsibility for the delivery of customer service quality and performance across the region.
- Act as a senior point of authority on sensitive customer matters where commercial, reputational, or technical risk exists.
- Lead and sponsor process improvement initiatives to improve service quality, efficiency, and workflow across the region.
- Work closely with Production teams and subcontractors to improve build quality and reduce lead times for remedial works.
Requirements
- Proven experience in a senior Customer Services management role, ideally within construction or housebuilding.
- Good working knowledge of NHBC standards, building regulations, and warranty obligations.
- Ability to provide sound advice and leadership to Customer Services teams and contractors.
- Determined, resilient, and self‑motivated.
What we offer
- Competitive basic salary.
- 26 days annual leave + public holidays + your birthday off.
- Opportunity to earn 20% bonus.
- Company car, or car allowance of £5,850 per annum.
Regional Customer Services Manager employer: Miller Homes
At Miller Homes, we pride ourselves on creating a supportive and dynamic work environment that fosters personal and professional growth. As a Regional Customer Services Manager in the Scotland West region, you will benefit from a competitive salary, generous annual leave, and a bonus structure that rewards your hard work. Our commitment to building better homes extends to our employees, ensuring you thrive in a culture that values collaboration, innovation, and community impact.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Customer Services Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Miller Homes. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Miller Homes, their values, and recent projects. Show us you’re genuinely interested in building better places and how you can contribute to that mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience in customer service management and how it aligns with the role of Regional Customer Services Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Regional Customer Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Regional Customer Services Manager. Highlight your experience in customer service management, especially in construction or housebuilding, and don’t forget to mention your knowledge of NHBC standards!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've improved service quality and led teams to success in previous positions.
Showcase Your Leadership Skills:In your application, emphasise your leadership abilities. We want to see how you’ve guided teams through challenges and improved workflows. Remember, we’re looking for someone who can take charge and inspire others!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Miller Homes!
How to prepare for a job interview at Miller Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of NHBC standards and building regulations. Being able to discuss these confidently will show that you’re not just a good fit for the role, but that you understand the industry inside out.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in previous roles, especially in customer service management. Highlight any process improvements you've initiated and the positive outcomes that followed. This will demonstrate your capability to lead and inspire others.
✨Be Ready for Scenario Questions
Expect questions about handling sensitive customer matters or resolving conflicts. Think of specific situations where you’ve successfully navigated challenges, and be ready to explain your thought process and the results.
✨Align with Their Values
Miller Homes is all about creating better places for people and communities. Be prepared to discuss how your personal values align with this mission and how you can contribute to their goal of continuous improvement in customer service.
