At a Glance
- Tasks: Support customer services with key admin duties and ensure smooth communication.
- Company: Miller Homes, dedicated to building better homes and communities.
- Benefits: Competitive salary, 26 days leave, birthday off, and a 10% bonus.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join a team that values people and planet while making a real difference.
- Qualifications: Experience in customer service, strong communication, and computer skills required.
The predicted salary is between 30000 - 40000 £ per year.
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people.
We are looking to recruit a Customer Services Coordinator to join our Customer Services team in the Scotland West region. The main duties of the role are to support the customer services department with key administrative duties working alongside the co-ordination role.
RESPONSIBILITIES:- To ensure accurate and speedy data input into the customer service operating system.
- To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home.
- Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner.
- To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.
- Experience working in a customer services role, ideally within Housebuilding, Property or Construction.
- Ability to provide concise and accurate written or numerical reports when required.
- Confident communicator both verbally and written.
- Computer literate (especially Word & Excel) with good administrative skills essential.
- Competitive basic salary.
- 26 days annual leave + public holidays + your birthday off.
- Opportunity to earn 10% bonus.
- Company contribute 6.5% to your pension, plus other benefits.
Customer Service Coordinator in Paisley employer: Miller Homes
At Miller Homes, we pride ourselves on being an exceptional employer, fostering a supportive and collaborative work culture that prioritises employee well-being and growth. Our Customer Service Coordinator role in Glasgow offers competitive salaries, generous annual leave, and a bonus structure, all within a company dedicated to building better homes and communities. Join us to be part of a team that values your contributions and invests in your professional development while making a positive impact on the environment and society.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Paisley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Miller Homes. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching common customer service scenarios. Think about how you would handle tricky situations and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your tech skills! Since you'll be using systems for data input, brush up on your Word and Excel skills. Maybe even create a quick spreadsheet to demonstrate your organisational abilities during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Miller Homes.
We think you need these skills to ace Customer Service Coordinator in Paisley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Services Coordinator role. Highlight your relevant experience in customer service, especially in housebuilding or construction, to show us you’re the perfect fit!
Showcase Your Communication Skills:Since this role requires confident communication, don’t shy away from demonstrating your verbal and written skills. Use clear and concise language in your application to reflect how you’d communicate with customers and colleagues.
Be Detail-Oriented:Accuracy is key in this role, so make sure your application is free from typos and errors. Double-check your documents before submitting them to show us that you pay attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Miller Homes
✨Know the Company Inside Out
Before your interview, take some time to research Miller Homes. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you dealt with difficult customers or resolved issues efficiently. This will demonstrate your ability to handle the responsibilities of a Customer Services Coordinator.
✨Practice Your Communication
Since the role requires confident verbal and written communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations in a customer service role. Think through potential scenarios related to the housebuilding industry and prepare your responses to show your problem-solving skills and professionalism.
