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- Tasks: Lead a team to ensure top-notch customer service and resolve home defects efficiently.
- Company: Miller Homes, dedicated to building better places for people and communities.
- Benefits: Competitive salary, 26 days leave, birthday off, and a chance to earn a bonus.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join us to make a real difference in customer satisfaction and community wellbeing.
- Qualifications: Experience in a similar role and knowledge of NHBC guidelines are essential.
The predicted salary is between 40000 - 50000 £ per year.
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people.
Responsibilities:
- Line Manage a team of Customer Services Technicians.
- Meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place.
- Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required.
- Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat.
- Offer courteous, exemplary and efficient customer service at all times.
- Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals.
Qualifications:
- Experience in a similar role with another housebuilder is essential.
- General knowledge of NHBC Technical Requirements/Guidelines essential.
Benefits:
- Competitive basic salary.
- 26 days annual leave + public holidays + your birthday off.
- Opportunity to earn 10% bonus.
Customer Services Inspections Manager in Newton employer: Miller Homes
Contact Detail:
Miller Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Inspections Manager in Newton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Miller Homes or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Services Inspections Managers. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your experience! When you get the chance to speak about your previous roles, highlight specific examples where you’ve successfully managed customer service issues or led a team. This will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Miller Homes family.
We think you need these skills to ace Customer Services Inspections Manager in Newton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that are relevant to the Customer Services Inspections Manager role. Highlight your previous experience in a similar position and any knowledge of NHBC Technical Requirements, as this will show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about building better homes and how your customer service skills can contribute to our mission. Keep it friendly and professional, and don’t forget to mention your experience with defect analysis.
Showcase Your Team Management Skills: Since this role involves line managing a team, make sure to highlight your leadership experience. Share examples of how you've successfully managed teams in the past and how you’ve fostered strong professional relationships within your workplace.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Miller Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of NHBC Technical Requirements and Guidelines. Being able to discuss these confidently will show that you’re serious about the role and understand the industry standards.
✨Showcase Your Leadership Skills
As a Customer Services Inspections Manager, you'll be line managing a team. Prepare examples of how you've successfully led teams in the past, resolved conflicts, or improved processes. This will demonstrate your capability to manage and inspire others.
✨Customer Service is Key
Prepare to discuss how you’ve provided exemplary customer service in previous roles. Think of specific instances where you went above and beyond to resolve issues, as this aligns perfectly with the company’s values of courteous and efficient service.
✨Build Relationships
Since the role involves liaising with various disciplines, think about how you can illustrate your ability to form strong professional relationships. Share examples of how you’ve collaborated with different teams to achieve common goals, which will highlight your teamwork skills.