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- Tasks: Lead inspections to ensure quality homes and manage a team of Customer Services Technicians.
- Company: Miller Homes, dedicated to building better communities and homes.
- Benefits: Competitive salary, 26 days leave, birthday off, and a company car allowance.
- Other info: Join a supportive team focused on creating thriving communities.
- Why this job: Make a real difference in customer satisfaction and home quality.
- Qualifications: Experience in a similar role and knowledge of NHBC guidelines required.
The predicted salary is between 40000 - 50000 £ per year.
About the role
At Miller Homes we are building homes in a way that allows us to create better places for people to belong, better homes for customers, and better communities to thrive while nature prospers. We also aim to create a better working environment for our people, where people and the planet prosper.
We are looking to recruit a Customer Services Inspections Manager to join our team in the North East region. The role involves carrying out inspection works for the Customer Services team to ensure the quality of all homes both pre‑ and post‑completion, and to identify any remedial works required across relevant Miller Homes Limited sites.
Responsibilities
- Line manage a team of Customer Services Technicians.
- Meet and conduct a fair analysis of defects reported by customers, ensuring work is addressed within agreed time‑scales and in accordance with the service level agreements in place.
- Liaise with NHBC regarding technical requirements and attend to resolutions and insurance claims as required.
- Provide feedback to the line manager regarding defects and solutions, and ensure any defective work is brought to the attention of all relevant parties to prevent recurrence.
Requirements
- Experience in a similar role with another housebuilder is essential.
- General knowledge of NHBC Technical Requirements/Guidelines is essential.
- Provide courteous, exemplary and efficient customer service at all times.
- Be able to form strong professional relationships and liaise regularly with different disciplines within the business to achieve your daily goals.
Benefits
- Competitive basic salary.
- 26 days annual leave + public holidays + your birthday off.
- Opportunity to earn a 10% bonus.
- Company car or car allowance of £5,000 per annum.
No Agencies Please
Customer Services Inspections Manager in London employer: Miller Homes
Contact Detail:
Miller Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Inspections Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Miller Homes on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on NHBC Technical Requirements and think of examples from your past roles that showcase your customer service skills. We want to see how you handle challenges!
✨Tip Number 3
Show off your leadership skills! As a Customer Services Inspections Manager, you'll be managing a team. Be ready to discuss your management style and how you motivate others to achieve their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Services Inspections Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that are relevant to the Customer Services Inspections Manager role. Highlight any previous experience in housebuilding and customer service, as this will show us you’re a great fit for the team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about creating better homes and communities. Share specific examples of how you've successfully managed teams or resolved customer issues in the past.
Showcase Your Knowledge: Since we value knowledge of NHBC Technical Requirements, make sure to mention any relevant experience or training you have in this area. This will demonstrate to us that you understand the technical side of the role and can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Miller Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of NHBC Technical Requirements and Guidelines. Being able to discuss these confidently will show that you’re not just familiar with the role but also understand the standards expected in the industry.
✨Showcase Your Leadership Skills
As a Customer Services Inspections Manager, you'll be line managing a team. Prepare examples of how you've successfully led teams in the past, resolved conflicts, or improved processes. This will demonstrate your capability to manage and inspire others.
✨Customer Service is Key
Since the role involves providing exemplary customer service, think of specific instances where you've gone above and beyond for customers. Be ready to share these stories to highlight your commitment to customer satisfaction.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.