At a Glance
- Tasks: Lead the Customer Services team and ensure top-notch service delivery.
- Company: Miller Homes, a leading name in construction and housebuilding.
- Benefits: Competitive salary, 26 days annual leave, and bonus opportunities.
- Other info: Join a dynamic team for a fixed-term contract of around 14 months.
- Why this job: Make a real difference in customer satisfaction and service quality.
- Qualifications: Experience in a senior role within construction or housebuilding required.
The predicted salary is between 40000 - 50000 £ per year.
Miller Homes in Liverpool is seeking a Regional Customer Services Manager on a fixed-term contract for around 14 months. The role involves leading the Customer Services function, ensuring high-quality service delivery, and overseeing customer satisfaction across all post-completion services.
The ideal candidate will have proven experience in a senior role within construction or housebuilding, with a robust understanding of NHBC standards.
Generous benefits include a competitive salary, 26 days of annual leave, and a bonus opportunity.
Regional Customer Services Leader – Homes & Warranty in Liverpool employer: Miller Homes
Miller Homes is an exceptional employer, offering a dynamic work environment in Liverpool where you can lead the Customer Services function and make a real impact on customer satisfaction. With generous benefits such as a competitive salary, 26 days of annual leave, and opportunities for professional growth, we foster a culture that values excellence and employee development, making it a rewarding place to build your career in the housebuilding sector.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Customer Services Leader – Homes & Warranty in Liverpool
✨Get Your Foot in the Door
Temporary roles in construction often rely on quick recruitment, so make sure to visit local recruitment agencies that specialise in the construction sector. They usually have a go-to list of companies that need staff urgently, helping us connect with potential employers faster.
✨Leverage Community Connections
Construction is all about connections! Check out local trade events, networking gatherings, or even social media groups focused on your area. Engaging with the community can lead to insider knowledge about temporary job openings that might not be advertised anywhere else.
✨Showcase Your Skills with a Solid Portfolio
Even for temporary gigs, a visual portfolio can really set you apart. Take photos of previous projects you’ve worked on, or if you're fresh in the industry, show examples of your work during training. This can help us demonstrate our hands-on experience to potential employers, like Miller Homes.
✨Apply Directly at Construction Sites
Don’t overlook the power of walking directly into construction sites. Many temporary positions are filled on the spot, so it’s worth popping by local sites and having a face-to-face chat. Bring your CV and be ready to impress, as companies like Miller Homes appreciate proactive candidates ready to jump in when needed.
We think you need these skills to ace Regional Customer Services Leader – Homes & Warranty in Liverpool
Some tips for your application 🫡
Highlight Your Relevant Experience:In the construction game, having hands-on experience matters! Be sure to showcase any previous temporary roles or projects you've worked on in your CV. Mention specific skills like safety protocols, tools you're familiar with, or types of construction work you've done – this will help you stand out!
Showcase Certifications and Training:If you've got any relevant certifications or training like a CSCS card or health and safety courses, flaunt them! Include them in your CV and mention them in your cover letter. It shows that you're not just ready to get to work but that you've got the essential safety knowledge, which is super important in the construction industry.
Emphasise Flexibility and Availability:For a temporary role, flexibility is key! In your cover letter, make sure to clearly state your availability – are you ready to start immediately? Can you work various shifts? Letting Miller Homes know how adaptable you are might just get you the edge over other candidates.
Keep it Concise and Clear:When applying for temporary roles in construction, employers often appreciate brevity. Keep your CV and cover letter clear and to the point. Focus on the skills and experiences that align most with what Miller Homes is looking for. Avoid unnecessary fluff to make it easier for them to see why you’re the perfect fit!
How to prepare for a job interview at Miller Homes
✨Show Off Your Safety Knowledge
In construction, health and safety is non-negotiable. Get comfortable with specific safety regulations like COSHH or Working at Height – you might get asked how you’d handle risk assessments or unsafe conditions. We need to show that we prioritise safety above all else.
✨Be Ready for Hands-On Scenarios
Expect practical questions or even a mini test where you’ll need to demonstrate basic skills. They might set up a scenario and ask how you would approach a specific task. Let’s prepare by brushing up on our trade skills and thinking through past projects we’ve worked on.
✨Flexibility is Key
Since this is a temporary role, they’ll want to know if you can adapt quickly to different teams and situations. Let's think about past experiences where we've had to adjust on the fly. This will show we’re ready to hit the ground running!
✨Highlight Your Previous Experience
Temporary roles often require hitting the ground running, so make sure to have a few stories lined up that showcase your relevant experience in construction. We want to emphasise skills that might not be on our CV—like teamwork and problem-solving when things don't go to plan.
