At a Glance
- Tasks: Support customer services with admin duties and ensure smooth communication.
- Company: Miller Homes, dedicated to building better places for people and communities.
- Benefits: Competitive salary, 26 days leave, birthday off, and a 10% bonus opportunity.
- Other info: Dynamic work environment with a focus on personal and professional growth.
- Why this job: Join a team that values customer satisfaction and community impact.
- Qualifications: Experience in customer service, strong communication, and computer skills required.
The predicted salary is between 30000 - 40000 £ per year.
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Customer Services Coordinator to join our Customer Services team in the Scotland West region. The main duties of the role are to support the customer services department with key administrative duties working alongside the co-ordination role.
RESPONSIBILITIES:- To ensure accurate and speedy data input into the customer service operating system
- To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
- Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
- To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.
- Experience working in a customer services role, ideally within Housebuilding, Property or Construction
- Ability to provide concise and accurate written or numerical reports when required
- Confident communicator both verbally and written
- Computer literate (especially Word & Excel) with good administrative skills essential
- Competitive basic salary
- 26 days annual leave + public holidays + your birthday off
- Opportunity to earn 10% bonus
- Company contribute 6.5% to your pension, plus other benefits
Customer Service Coordinator in Glasgow employer: Miller Homes
At Miller Homes, we pride ourselves on being an exceptional employer, fostering a supportive and collaborative work culture that prioritises employee well-being and growth. Located in Glasgow, our Customer Services Coordinator role offers competitive salaries, generous annual leave, and a commitment to professional development, ensuring that our team members thrive both personally and professionally while contributing to building better communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Miller Homes. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Miller Homes and their values. Show us you understand what it means to create better places for people and how you can contribute to that mission.
✨Tip Number 3
Practice your communication skills! Since the role involves dealing with customers and colleagues, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Coordinator in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Services Coordinator role. Highlight any relevant customer service experience, especially in housebuilding or construction, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join Miller Homes and how your background aligns with our values. Keep it professional but let your personality come through!
Showcase Your Communication Skills:Since this role requires effective communication, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication skills – we love a well-organised application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Miller Homes
✨Know the Company Inside Out
Before your interview, take some time to research Miller Homes. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you dealt with difficult customers or resolved issues efficiently. This will demonstrate your ability to handle the responsibilities of a Customer Services Coordinator.
✨Practice Your Communication
Since the role requires confident verbal and written communication, practice articulating your thoughts clearly. You might even want to rehearse common interview questions with a friend or in front of a mirror to boost your confidence.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations in a customer service role. Think about how you would manage incoming communications or deal with pressure while maintaining professionalism. Having a few scenarios prepared can really set you apart.
