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- Tasks: Lead inspections to ensure quality homes and manage a team of Customer Services Technicians.
- Company: Miller Homes, dedicated to building better places for people and communities.
- Benefits: Competitive salary, 26 days leave, birthday off, and a bonus opportunity.
- Why this job: Join a team that values quality and customer service in homebuilding.
- Qualifications: Experience in a similar role and knowledge of NHBC guidelines required.
- Other info: Dynamic work environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About the role
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Customer Services Inspections Manager to join our team in the Scotland East region. The role of Customer Services Inspections Manager will see you carry out inspection works for the Customer Services team to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites.
RESPONSIBILITIES:
- Line Manage a team of Customer Services Technicians.
- To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time‑scales agreed and in accordance with the service level agreements in place.
- Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required.
- Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat.
REQUIREMENTS:
- Experience in a similar role with another housebuilder is essential.
- General knowledge of NHBC Technical Requirements/Guidelines essential.
- To offer courteous, exemplary and efficient customer service at all times.
- Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals.
WHAT WE OFFER:
- Competitive basic salary.
- 26 days annual leave + public holidays + your birthday off.
- Opportunity to earn 10% bonus.
- Company car, or car allowance of £5,000 per annum.
How to apply:
Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period. This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.
(No Agencies Please)
Before taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction.
Customer Services Inspections Manager in Edinburgh employer: Miller Homes
Contact Detail:
Miller Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Inspections Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Miller Homes or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching common questions for Customer Services Inspections Managers. Think about your past experiences and how they relate to the role. We want you to show off your skills and knowledge!
✨Tip Number 3
Don’t just apply and wait! Follow up on your application after a week or so. A quick email to express your continued interest can keep you on their radar and show you're keen.
✨Tip Number 4
Use our website to apply directly! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team at Miller Homes.
We think you need these skills to ace Customer Services Inspections Manager in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Inspections Manager role. Highlight relevant experience, especially in housebuilding and customer service, to show us you’re the perfect fit for Miller Homes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how your skills align with our mission of building better homes and communities. Keep it concise but impactful!
Showcase Your Customer Service Skills: Since customer service is key for this role, make sure to include examples of how you've provided exemplary service in the past. We want to see how you’ve handled challenges and built strong relationships.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role as soon as possible. Plus, it’s super easy!
How to prepare for a job interview at Miller Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of NHBC Technical Requirements and guidelines. Being able to discuss these confidently will show that you’re not just familiar with the role but also understand the standards expected in the industry.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exemplary customer service in previous roles. Think about specific situations where you resolved issues or improved customer satisfaction, as this is crucial for the Customer Services Inspections Manager position.
✨Team Management Experience
Be ready to talk about your experience managing teams. Highlight your leadership style and how you motivate your team to meet deadlines and service level agreements. This will demonstrate your capability to manage the Customer Services Technicians effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in Miller Homes and helps you assess if it’s the right fit for you.
