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- Tasks: Manage customer experiences and ensure quality in new homes post-completion.
- Company: Miller Homes, dedicated to building better places for people and communities.
- Benefits: Competitive salary, 26 days leave, birthday off, and a bonus opportunity.
- Why this job: Join a team that values customer satisfaction and community impact.
- Qualifications: Knowledge of New Homes Quality Code and strong communication skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Customer Support Manager North East Region, Newcastle Upon Tyne, NE27 0QJ Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Customer Support Manager to join our team in the North East region. The role of the Customer Support Manager is to manage the customer experience of our new clients’ post completion, carry out inspection works to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites. RESPONSIBILITIES: * To be the owner of the customer journey post completion, delivering a world class customer experience. * Utilise the pre-completion checklist to ensure that all new homes are at the quality standard Miller Homes, our customers and the New Homes Quality Code. * Communicate with customers after their move in, to ensure they have no concerns and are settling into their new home seamlessly * To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the timescales agreed and in accordance with the service level agreements in place REQUIREMENTS: * Understanding of the New Homes Quality Code * General knowledge of NHBC Technical Requirements/Guidelines is essential * Must have a natural and engaging style of communication, with a passion and desire for customer interaction and the ability to build trust with customers and contractors alike * Able to deal with difficult customers, clients and situations calmly and professionally WHAT WE OFFER: * Competitive basic salary * 26 days annual leave + public holidays + your birthday off * Opportunity to earn 10% bonus * Company car or car allowance of £5,000
Customer Support Manager employer: Miller Homes
Contact Detail:
Miller Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Miller Homes. A friendly chat can sometimes lead to a referral, which is golden when it comes to landing that Customer Support Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and quality assurance. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively!
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering a world-class customer experience, just like Miller Homes aims to do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Miller Homes team and contributing to their mission of creating better places for people.
We think you need these skills to ace Customer Support Manager
Some tips for your application 🫡
Keep Your CV Fresh: Before you dive into the application, make sure your CV is up to date. Highlight any relevant experience that showcases your customer support skills and knowledge of quality standards. We want to see what makes you a great fit for the role!
Read the Job Specs Carefully: Take a good look at the job description and responsibilities. Tailor your application to reflect how your experience aligns with what we're looking for. This shows us that you’re genuinely interested in the position and understand what it entails.
Show Off Your Communication Skills: Since the role involves a lot of customer interaction, make sure your application reflects your natural and engaging communication style. Use clear and concise language, and don’t shy away from sharing examples of how you've built trust with customers in the past.
Apply Through Our Website: When you're ready to submit your application, do it through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Miller Homes
✨Know the Company Inside Out
Before your interview, take some time to research Miller Homes. Understand their values, mission, and the New Homes Quality Code. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
As a Customer Support Manager, you'll need to handle various customer situations. Think of examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Be ready to discuss these scenarios during the interview.
✨Showcase Your Communication Skills
Since the role requires a natural and engaging style of communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as approachable and professional.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in customer support, or how success is measured in this role. This shows that you're not just interested in the job, but also in contributing positively to the team.