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For Companies At a Glance
- Tasks: Manage client inspections and ensure quality in our stunning homes.
- Company: Join Miller Homes, a leading national homebuilder with a stellar reputation.
- Benefits: Enjoy competitive pay, career growth, and a supportive team environment.
- Other info: Dynamic role with opportunities to develop your skills in the housing sector.
- Why this job: Make a real difference by ensuring customer satisfaction in their new homes.
- Qualifications: Experience in customer service and knowledge of NHBC guidelines required.
The predicted salary is between 40000 - 50000 £ per year.
About the role
Miller Homes is a respected national homebuilder with an established reputation for building outstanding quality family homes and providing excellent customer service. We believe in building homes safely, in a way which is considerate to the environment and delighting our customers with a product and experience which recognises that buying a new home is a significant lifetime purchase. That is The Miller Difference.
We are looking to recruit a Customer Services Inspection Manager to join our Customer Services team based in our Scotland West region. You will be responsible for the Client Inspection works for the Customer Services team, to identify any necessary remedial works across relevant Miller Homes developments and ensure the on-going quality of all homes post completion.
You will liaise with the Customer Services team to meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the timescales agreed and in accordance with the service level agreements in place. You will also liaise with the NHBC regarding technical requirements and attend resolutions and insurance claims as and when required, therefore, previous experience in a similar role within the house building sector shall be essential.
You should possess experience of customer contact through all forms of communication, with a general knowledge of NHBC Technical Requirements/Guidelines. Time management skills are needed to undertake this role, and a strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential.
Customer Services Inspection Manager employer: Miller Homes
Contact Detail:
Miller Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Inspection Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Miller Homes. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching common questions for Customer Services Inspection Managers. Think about your past experiences and how they relate to the role. We want you to shine when discussing your skills and knowledge of NHBC guidelines!
✨Tip Number 3
Showcase your time management skills! Be ready to discuss how you've effectively managed multiple tasks in previous roles. This will demonstrate that you can handle the demands of the position and meet those service level agreements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Miller Homes team.
We think you need these skills to ace Customer Services Inspection Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that are relevant to the Customer Services Inspection Manager role. Highlight your previous experience in the house building sector and any customer service roles you've had, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Miller Homes and how your background aligns with our values. Don’t forget to mention your understanding of NHBC Technical Requirements and your time management skills.
Showcase Your Communication Skills: Since this role involves liaising with customers and teams, make sure to demonstrate your communication skills in your application. Whether it's through your CV or cover letter, let us see how you effectively handle customer contact and resolve issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Miller Homes family!
How to prepare for a job interview at Miller Homes
✨Know Your Stuff
Make sure you brush up on Miller Homes' values and the specifics of the Customer Services Inspection Manager role. Understand their commitment to quality and customer satisfaction, as well as the NHBC Technical Requirements. This will show that you're genuinely interested and prepared.
✨Showcase Your Experience
Be ready to discuss your previous roles in the house building sector. Highlight specific examples where you've successfully managed customer inspections or resolved defects. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Your Communication Skills
Since this role involves liaising with customers and teams, practice articulating your thoughts clearly. Prepare to discuss how you've handled customer complaints or feedback in the past, showcasing your ability to maintain professionalism and empathy.
✨Time Management is Key
Prepare to talk about how you prioritise tasks and manage your time effectively. You might be asked about a time when you had to juggle multiple responsibilities, so think of examples that highlight your organisational skills and ability to meet deadlines.