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For Companies At a Glance
- Tasks: Support customers with exceptional service and manage communications effectively.
- Company: Miller Homes builds better homes and communities, focusing on people and the planet.
- Benefits: Enjoy a collaborative work environment and opportunities for personal growth.
- Why this job: Join a team that values customer satisfaction and fosters positive relationships.
- Qualifications: Strong communication skills and proficiency in Microsoft Word and Excel required.
- Other info: Apply quickly as positions close once sufficient applications are received.
The predicted salary is between 30000 - 42000 £ per year.
About the role
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit a Customer Services Coordinator to join our Customer Services team based in our Southern region.
You will be responsible for providing a full range of customer service support across the area, working closely with staff in the Customer Services team, liaising with our customers and contractors as well and other staff within the wider business.
You should possess a passion for providing exceptional customer service and have exceptional communication skills. A good telephone manner and problem-solving skills are essential in this role.
Key Functional Areas
- Ensure contact is made with every customer following legal completion and maintain regular contact throughout the 24-month NHBC warranty period.
- Effective and professional communication with customers to correctly manage customer expectations.
- To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home.
- To ensure accurate and speedy data input into the customer service operating system – Salesforce.
- Ensure the correct and effective co-ordination of remedial tasks with geographical radius.
- Create positive working relationships with colleagues paying specific attention to Sales and Production, to enable smoother transition and completion of remedial tasks.
- Effective communications with contractors and other third parties to ensure SLA compliance.
- Deal effectively with all incoming communications such as telephone calls, messages, emails, and texts. Recording them on the system in a timely manner within charter timescales.
- To act professionally, courteously and with dignity at all times with customers, internal colleagues, external colleagues and subcontractors alike. to uphold the core values of the business, in a pressurised environment.
- To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork.
- A strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential.
How to apply
Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period.
This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.
(No Agencies Please)
Apply for this position
Before taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction.
Please complete the application form below, and select \”Submit\” when you have finished
Please note – the form fields marked with an asterisk (*) must be completed in order for your application to be processed correctly.
First name *
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Please provide a brief outline explaining why you should be suitable for a position with Miller Homes (Max 1000 characters including spaces) *:
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Equal Opportunities Ethnic Monitoring
Please ensure that you complete this section fully in order for your application to be processed correctly.
Miller Homes takes positive steps to ensure that all applicants who are selected for employment are done so solely on their suitability. To do this effectively we need specific information from you and would appreciate your assistance in completing this section.
This information is treated as confidential and will not be used for any other purpose. (The classifications in this form are recommended by the Commission for Racial Equality).
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Please state the nature of the disability:
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Customer Services Coordinator employer: Miller Homes
Contact Detail:
Miller Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Familiarise yourself with Miller Homes' values and mission. Understanding their commitment to building better places for people and communities will help you align your responses during interviews, showcasing your passion for exceptional customer service.
✨Tip Number 2
Brush up on your Salesforce skills. Since the role involves accurate data input into the customer service operating system, being proficient in Salesforce will not only boost your confidence but also demonstrate your readiness for the job.
✨Tip Number 3
Prepare examples of how you've effectively managed customer expectations in previous roles. Highlighting your problem-solving skills and ability to communicate professionally under pressure will make you stand out as a candidate.
✨Tip Number 4
Network with current or former employees of Miller Homes if possible. Gaining insights about the company culture and the Customer Services team can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly any roles where you've demonstrated exceptional communication and problem-solving skills. Use specific examples that align with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional customer service. Mention how your skills and experiences make you a great fit for the Customer Services Coordinator role at Miller Homes. Be sure to include details about your current salary and notice period as requested.
Showcase Technical Skills: Since a strong understanding of Microsoft Word and Excel is required, consider mentioning any relevant experience you have with these tools in both your CV and cover letter. Highlight any administrative tasks you've successfully managed using these applications.
Be Concise and Clear: When explaining why you are suitable for the position, be concise and stick to the character limit. Clearly outline your key strengths and how they relate to the role, ensuring you maintain a professional tone throughout.
How to prepare for a job interview at Miller Homes
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with what Miller Homes values.
✨Demonstrate Strong Communication Skills
Since effective communication is key in this role, prepare to showcase your communication skills. Practice articulating your thoughts clearly and consider discussing a time when you successfully managed customer expectations through effective dialogue.
✨Familiarise Yourself with Salesforce
As you'll be using Salesforce for data input, it’s beneficial to have a basic understanding of the platform. If you have experience with similar systems, mention that, and be ready to discuss how you can quickly adapt to new software.
✨Prepare for Problem-Solving Scenarios
Think of potential challenges you might face in the role and how you would address them. Be prepared to discuss specific instances where you've effectively solved problems, as this will demonstrate your ability to handle the pressures of the job.
