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- Tasks: Lead CRM initiatives, train users, and generate insightful reports to boost sales.
- Company: Miller Homes builds better homes and communities, focusing on sustainability and employee well-being.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Join a dynamic team making a real impact in the housing sector while enhancing your skills.
- Qualifications: Strong IT and CRM skills, experience with Salesforce, and a relevant degree or equivalent experience.
- Other info: Apply quickly as positions fill fast; only successful candidates will be contacted.
The predicted salary is between 36000 - 60000 £ per year.
About the roleCRM ManagerAt Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.Due to our continued growth strategy, we are looking to recruit a CRM Manager to join our Sales Team covering both the West Midlands (Worcester) and South West (Bristol) regionsAs CRM Manager you will act as the Area/Regional lead on the CRM system and information held on the system ensuring data is utilised effectively to generate sales. You will provide regular and ad-hoc reports on our database as well as identifying and ensuring regular training updates for all system users to ensure effective end-user utilisation of the system.What you will do:To identify, develop and deliver system training as necessary.As part of training, ensure that all sales management team and MDs are able to generate and run regular reports.Provide on-going guidance and support to all users of the CRM system.To generate and run ad hoc reports on all aspects of the data as and when requested by the sales management team.Act as Area/Regional representative on the CRM Working GroupIn conjunction with the IT team, implement targets and objectives as set by the CRM Steering GroupTest new CRM and website features for IT/Marketing team and provide feedback.Monitor end user compliance of the system to ensure system is being utilised efficiently and effectively.Ensure all outstanding leads are progressed as appropriate and to targets/procedures.Develop strategies to ensure CRM system continues to generate leads and sales.Data cleansing when necessaryRegular reviews to identify ways in which the CRM system can be utilised to improve business performance.Ensure data is utilised effectively to generate sales, including completing site audits, site visits and assisting with the issuing of emails and SM\’s messages.Carry out CRM user assessments and CRM inductions where necessary.Attend advertising and media meetings.Support and assist Sales team to achieve and drive targets by generating ideas and methods to achieve sales.About You:Strong IT skills and CRM knowledgeCapable of analysing high volumes of data and generating logical reports and dataAbility to communicate and influence effectivelySelf-motivatingAbility to identify, develop, plan, and deliver CRM trainingPossess high personal and professional integrityMaintain highest level of professionalismWill be a self-starter with drive and enthusiasmPrevious experience in a CRM role is essential.Previous experience with a housebuilderExperience in using CRM systems, specifically Salesforce is essential.Relevant degree/HND/HNC in Marketing is desirable or will be qualified by experience.How to applyPlease submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period.This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.Unfortunately, due to the high volume of applications, only successful candidates will be contacted.(No Agencies Please)Apply for this position Before taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction.Please complete the application form below, and select \”Submit\” when you have finishedPlease note – the form fields marked with an asterisk (*) must be completed in order for your application to be processed correctly.First name *Last name *Address *
Email *Telephone *
Please provide a brief outline explaining why you should be suitable for a position with Miller Homes (Max 1000 characters including spaces) *:Upload CV Please ensure your document is a Microsoft Word Document with file extension .doc or .docxEqual Opportunities Ethnic Monitoring Please ensure that you complete this section fully in order for your application to be processed correctly.Miller Homes takes positive steps to ensure that all applicants who are selected for employment are done so solely on their suitability. To do this effectively we need specific information from you and would appreciate your assistance in completing this section.This information is treated as confidential and will not be used for any other purpose. (The classifications in this form are recommended by the Commission for Racial Equality).Ethnic Origin * D.O.B * [dd/mm/yyyy] Gender * Disabled * Nationality / citizenship *
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CRM Manager employer: Miller Homes
Contact Detail:
Miller Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager
✨Tip Number 1
Familiarise yourself with Salesforce, as it's specifically mentioned in the job description. Consider taking a short online course or tutorial to brush up on your skills and demonstrate your commitment to mastering the CRM system.
✨Tip Number 2
Highlight any previous experience you have in training others on CRM systems. Be prepared to discuss specific examples of how you've successfully trained teams or individuals, as this is a key responsibility of the role.
✨Tip Number 3
Research Miller Homes and their approach to CRM and sales. Understanding their values and how they utilise data can help you tailor your discussions during interviews, showing that you're aligned with their goals.
✨Tip Number 4
Prepare to discuss your analytical skills and how you've used data to drive sales in past roles. Think of specific metrics or reports you've generated that led to improved performance, as this will resonate well with the hiring team.
We think you need these skills to ace CRM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM roles, particularly with Salesforce. Emphasise your ability to analyse data and generate reports, as these are key aspects of the job.
Craft a Compelling Cover Letter: In your cover letter, explain why you are a great fit for the CRM Manager position at Miller Homes. Mention your previous experience with housebuilders and your strong IT skills, as well as your enthusiasm for creating better places for communities.
Showcase Your Training Skills: Since the role involves developing and delivering CRM training, include examples of any training you've conducted in the past. Highlight your ability to communicate effectively and support users in utilising CRM systems.
Be Concise and Relevant: When providing a brief outline explaining why you are suitable for the position, stick to the character limit and focus on your most relevant skills and experiences. Make every word count!
How to prepare for a job interview at Miller Homes
✨Know Your CRM Systems
Make sure you have a solid understanding of CRM systems, especially Salesforce, as this is essential for the role. Be prepared to discuss your previous experiences with CRM systems and how you've used them to generate sales or improve processes.
✨Prepare for Data Analysis Questions
Since the role involves analysing high volumes of data, brush up on your data analysis skills. Be ready to explain how you would approach generating reports and what metrics you consider important for driving sales.
✨Showcase Your Training Skills
The position requires you to identify and deliver training for system users. Think of examples from your past where you've successfully trained others, and be ready to discuss your approach to ensuring effective end-user utilisation of a CRM system.
✨Demonstrate Your Communication Skills
As a CRM Manager, you'll need to communicate effectively with various stakeholders. Prepare to share examples of how you've influenced teams or management in the past, and how you plan to support the sales team in achieving their targets.
